Job Title: Administrative Assistant / Front Desk

Location : WD Swim - 66 Bullock Dr. Unit 5, Markham, ON L3P 3P2

Job Type : Full-time Reports To : Operations Manager

About WD Swim

WD Swim is a leading swim school in the Greater Toronto Area, offering high-quality swim instruction for children and adults of all ages and skill levels. We are dedicated to fostering a safe, supportive, and welcoming environment for our swimmers, families, and team members.

Position Overview

The Administrative Assistant / Front Desk serves as the primary point of contact for parents, members, and visitors. This role plays a key part in delivering excellent customer service while supporting daily administrative and front desk operations to ensure the smooth and efficient running of the facility.

Key Responsibilities

- Welcome parents, members, and guests in a warm, professional manner
- Manage class bookings, registrations, cancellations, and member check-ins
- Process payments, issue receipts, and assist with basic billing inquiries
- Maintain accurate records, files, and member information
- Communicate effectively with instructors and management regarding schedules and updates
- Perform daily administrative tasks including data entry and basic reporting
- Ensure the front desk area remains clean, organized, and professional at all times




- Adhere to WD Swim policies, procedures, and confidentiality standards
- Promptly report operational issues or concerns to management

Qualifications :

- Previous experience in administrative, front desk, or customer service roles preferred
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Friendly, professional, and customer-focused approach
- Ability to work independently and collaboratively within a team
- Reliable, punctual, and detail-oriented

Why Join WD Swim?

- Supportive and team-oriented work environment
- Opportunity to grow with a wellness-focused and expanding organization
- Competitive hourly compensation
- Ongoing training and professional development opportunities

Job Types : Full time, Permanent

Pay: $20.00-$25.00 per hour

Benefits :

- Dental care
- Extended health care
- Life insurance

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

Application question(s): Education :

- Bachelor's Degree (preferred)

Experience :

- Administrative Assistance, Customer Service, Sales: 1 year (preferred)

Language :

- English (required)

Work Location: In person

📌 Administrative Assistant & Front Desk (Markham)
🏢 wd swim
📍 Markham