WELLAND HYDRO-ELECTRIC SYSTEM CORP. r equires a Billing Specialist

Welland Hydro-Electric System Corp. (WHESC) is a progressive electric distribution utility delivering electricity in a protected & reliable manner while maintaining a high quality of service to meet the needs of our 26,000+ customers within the City of Welland.

Reporting to the Billing & Customer Service Supervisor, the Billing Specialist ensures the accurate and timely billing of customer accounts in compliance with regulatory and internal requirements. The role supports vendor-managed billing operations, CIS upgrades, and month-end settlement reporting while managing arrears, bad debt activities, and the processing of daily banking transactions. As a key member of the Billing and Customer Service team, this position contributes to the organization’s financial integrity, regulatory compliance and overall customer satisfaction.

Main Responsibilities :

- Assist in the oversight of vendor-managed billing activities for all customer classes, ensuring bills are calculated accurately and issued in a timely manner.
- Support the management, testing, and implementation of Customer Information System (CIS) upgrades and system changes.
- Post daily banking transactions and manage pre-authorized payment (PAP) file transmissions to the bank.
- Process daily cheque deposits through remote deposit banking software.
- Complete month-end closing activities within the CIS.




- Administer the Arrears Management Program and other related collection processes to effectively manage and reduce bad debt.
- Assist in the preparation and submission of monthly IESO 1598 settlement reports.
- Serve as a backup to the Billing & Customer Service Supervisor during absences.
- Respond to customer billing and non-payment disconnection inquiries with professionalism, ensuring adherence to internal policies and regulatory requirements.
- Review and reconcile customer equal payment plans in accordance with Ontario Energy Board (OEB) requirements.
- Perform other related duties as assigned.

Qualifications & Requirements :

- Post-secondary diploma in Business, Accounting or related discipline.
- 3-5 years of progressive experience in the electricity distribution sector, with a focus on utility billing systems and regulatory compliance.
- Advanced analytical and problem-solving skills with attention to detail and accuracy.
- Proficiency in Microsoft Office, particularly Excel.
- Excellent communication and customer service skills, with the ability to resolve complex inquiries professionally.

Expected Salary Range :$80,405 - $90,405 Annually

Applicants are invited to submit a detailed resume outlining qualifications, in confidence by 12:00 p.m. Friday, April 24, 2026, to : Subject :Billing Specialist

**We thank all applicants for their interest, however, only those selected for an interview will be contacted.

📌 Billing Specialist Welland Hydro-electric System Corp
🏢 The MEARIE Group
📍 Welland