Overview

RESPONSIBILITIES include but not limited to : Sales

- Clearly outline and communicate sales objectives and expectations to all team members on a daily basis
- Motivate and influence sales performance with positive feedback and recognition
- Build strong and lasting relationships with our retail, professional and commercial customers, Outside Sales, DDC, etc
- Lead by example and initiate contact with every customer. Guide customers to departments and provide products and services

Service

- Encourage store team to provide excellent customer service to all RONA customers ensuring that they have a unique and consistent customer experience
- Ensures maintenance of RONA’s customer service standards - 10’ Rule etc.
- Demonstrates and encourages RONA values by considering them in every store decision made and by ensuring team members are encouraged to do the same

Training and Development - Staff Development and Coaching

- Provides prospect for training, including vendor demos, and follows up on RONA training programs
- Educates team members on the Contractor Sales department and benefits of a commercial account to the customer and the business; encourage and reward team members for referring contractors to contractor sales
- Ensures team members are fully trained on sales and service techniques

Store Operations and Recruitment

- Oversees and maintains RONA’s Store Operational Standards, Commitment to Service and Initiatives.
- Communicates store priorities to manager direct reports and floor staff and plans for implementation and action; follows up as necessary
- Develops, with the Store Manager, the annual operations budget; works with store management team to control expenses through monitoring of labour, inventory and overhead, and other store expenses




- Delegates tasks, initiatives, and follows up to ensure completion
- Monitors daily, weekly, and monthly sales results; compares to annual budget and adjusts sales goals and focuses accordingly
- Ensures the profitability of the department by developing controls surrounding margin, shipping costs, etc.

QUALIFICATIONS :

- Minimum 3 years in a leadership role - proven ability to lead a team by promoting and sustaining a culture of sales and service through effective communication
- Customer service experience is an asset
- Ability to motivate, train, and coach others to a higher level of success and accountability
- Flexible availability based on store needs (includes evenings and weekends)
- Proficient computer skills and basic math skills
- High sense of urgency and drive; able to set priorities and deliver results within deadlines
- Basic understanding of finance
- Positive attitude and proven ability to lead the team in a culture of sales and service
- Ability to take full control of their responsibilities and initiate and execute
- High energy level that is demonstrated on the sales floor while monitoring and providing direction and leadership for others
- Exemplary listening, communication and interpersonal skills
- High level organizational and analytical skills with a strong focus on follow up
- Effective time management and problem solving skills

Job Descriptions are a general list of tasks and responsibilities associated with the position and do not always represent the total duties of the role.

Job Types : Full-time, Permanent

Pay: $50,000.00-$58,000.00 per year

Benefits :

- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
- Store discount
- Vision care

Work Location: In person

📌 Assistant Store Manager (Tantallon)
🏢 Rona Tantallon
📍 Tantallon