Job Description - Customer Service Specialist

Reports to : Department Manager

Position Summary

Position Responsibilities

- Answering customer inquiries
- Quoting Rates effectively
- Making reservations accurately
- Solving customer complaints following the Customer Service Department’s Procedures
- Following the Customer Service Department’s recommended dialogue.
- Communicating policies and procedures effectively to customers.
- Completing administrative tasks as directed by management.

Position Requirements :

- Customer Service focused.
- Shift flexibility as needed to meet business demands.
- Punctual and accountable for shifts
- Willingness to learn.

Qualifications and Experience

- General communication with team members.
- Customer service experience considered an asset
- Tourism experience considered an asset





Knowledge, Skills, and Abilities

- Excellent listening and communication skills.
- Flexibility and ability to adapt to changes.
- Work alone and in a team environment.

Working Conditions

- Schedule that includes weekends and holidays.
- Ongoing training and feedback

Students are welcome to apply.

Job Types : Full-time, Permanent, Fixed term contract

Pay: $19.00-$20.00 per hour

Perks :

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Location :

- Nanaimo, BC V9T 3M4 (preferred)

Work Location: In person

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