Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith

- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose summary : Reporting to the Assistant Director, the Residential Support Worker will provide professional care and support to individuals on conditional release from Federal Correctional Institutions. They perform a full range of duties and responsibilities related to the assistance, care, and case management of residents including, but not limited to, intake assessments, ongoing tracking, logging, and essential communications to the Community Residential Facility Staff Team and Parole Office.

Accountabilities :**

Direct Case Management Services :

- Participate in Case Management Teams through regular meetings and participation in completion and submission of Level of Service Inventory (LSI) and Case Needs Analysis within the first 2 weeks of residents admission. Prepare and distribute Case Notes on individual residents when required.




- Ensure that the Residence and grounds are maintained in a clean and hygienic manner according to the chore description provided to each resident and take remedial action when required (curfew reductions) Report needed repairs to the Director.
- Conduct Independent House Check at beginning of shift and mínimally two house checks per shift of each room in the facility and account for the presence and safety of all Centre occupants (staff, visitors, and residents), as well as an additional two “Walk Abouts”. Record the information in the log.
- Maintain the daily logs in the Reception office in a thorough and precise manner noting all persons entering and departing the Centre, any significant contacts with residents, C.S.C personnel, police, and the Director or Designate (whether in person or by telephone), activation and deactivation of alarm and cause, shift change information, etc.
- Initial residents’ daily itineraries and be sure to verify itineraries prior to resident daily departures to ensure appropriate details are listed. Log all required call-ins and updates into appropriate binders.
- Answer all incoming telephone calls & ensure all visitors and guests have signed in/out.
- Complete Shift-Change form and report information at regular Shift-Change meeting to all staff participants. Ensure Count Information is correct and that all key information is passed on to all participants. Confirm accuracy of dot board and make changes when necessary.
- On a weekly basis within established timelines,



complete reviews of weekend pass lists and post lists on pass board, including any curfew extensions.
- Ensure office supplies are stocked and items needing replenishment are identified and ordered.
- Print out weekend spot check lists and post on clip board.
- Complete a bi-weekly inventory of all cleaning and food supplies on Tuesdays, replenishing when needed, ordering no later than Wednesday.
- Create new chore lists monthly (taking into consideration resident health issues, work schedules and length of residency time).
- Conduct room searches of men's belongings whenever requested by Director or designate.
- Maintain all residents' files in a complete and organized fashion.
- Perform any other duties deemed necessary by the Director or Designate to fulfill contractual obligations to Correctional Services Canada.

CRITICAL RELATIONSHIP MANAGEMENT

Internal :

- Mission Partners
- Leadership

External :

- Residents
- Families and visitors
- Various Police Services
- Correctional Services Canada
- Community Partners

MANAGERIAL/ Technical Leadership RESPONSIBILITY :

- Reports directly to: Assistant Director

FINANCIAL AND MATERIALS MANAGEMENT :

- Responsible for the tracking and distribution of client assistance

WORKING CONDITIONS :

- Working environment is typically in an office setting in generally agreeable conditions
- Working with individuals who have a criminal record, and are on a federal bail order

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

education and experience Qualifications : Education, Qualifications and Certifications :

- Post-secondary

📌 Support Worker (Toronto)
🏢 The Salvation Army
📍 Toronto