Overview

We are a Calgary-based IT consulting and managed services provider supporting small and mid-sized businesses. We are looking for an IT Support Technician to join our small, hands-on team.

This position is best suited for someone with strong L1 fundamentals who is ready to grow into a more autonomous role in an MSP environment.

What You’ll Be Doing

Primary Responsibilities (L1 - Daily Focus)

- Password resets, account lockouts, and access troubleshooting
- Windows workstation and laptop setup
- Basic Microsoft 365 support (Outlook, Teams, OneDrive, Office Suite)
- Printer, connectivity, and general desktop troubleshooting
- Responding to support tickets and documenting work clearly
- Following established SOPs and escalation paths

Secondary Responsibilities (L2 - As You Ramp Up)

- Independently troubleshooting more complex desktop and M365 issues

- Acting as the primary technician for assigned clients

- Managing day-to-day IT support needs for larger clients with mínimal supervision

- Assisting with server, network, and cloud-related issues

- Participating in projects such as:

- PC refreshes

- Migrations

- Security and configuration improvements

- Adding/Improving current documentation





- Identifying recurring issues and improvement opportunities for clients

- Creating/Updating SOP's

Support and escalation are always available — you are not expected to know everything immediately — but growth, accountability, and autonomy are expected over time.

Required Skills & Experience

- 3+ years experience in an IT support or helpdesk role
- Strong troubleshooting mindset and customer service skills
- Working knowledge of Windows 10/11, Windows Server OS
- Microsoft 365 user administration
- Basic networking concepts (DNS, DHCP, VPN)
- Comfortable managing multiple tickets and priorities
- Clear documentation and communication habits
- Ability to work independently and know when to escalate
- Working knowledge of computer hardware

Assets / Nice to Have

- MSP experience
- HaloPSA knowledge
- Microsoft Entra ID / Azure AD experience
- Intune / MDM exposure
- Basic server administration experience / Local AD administration
- Familiarity with backup, security, RMM or EDR tools

Pay: $55,000.00-$65,000.00 per year

Perks :

- Dental care
- Mileage reimbursement
- Paid time off
- Vision care

Work Location: In person

📌 IT Support Technician-l2) (Calgary)
🏢 Mindstone Consulting
📍 Calgary