Working at Walker

At Walker, your contribution matters. Become part of a team you can count on and where your health and safety are our priority. Our team of more than 1200 people work in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries. We are a fifth-generation, family-owned company founded in 1887, operating from our base in the Niagara Region with facilities across Canada and the United States. We care about the environment, each other, and our neighbours, and give back to our communities. Join us on our journey to build a sustainable future, together.

About the Job

Reporting directly to the Customer Service Supervisor, you are responsible for all customer service-related processes to meet and exceed customer expectations and maintain efficient and effective delivery of services. Salary range is between $55,000 - $60,000 per year, based on qualifications and experience.

What You’ll Be Doing

- Receive and respond to inbound phone calls.
- Outbound calls - Customer related campaigns.
- Ensure service-related issues are responded to in a timely manner.
- Follow up on first services.
- Be available to the service technicians to ensure their day / schedule is progressing as planned.
- One - Touch routes to ensure efficiency 24 hours prior to dispatch.
- Provide start times to service technicians.
- Relay work orders, messages,



and information to the technicians.
- Inform customers of upcoming services and direct calls to sales team as required.
- Proactively follow-up daily on incomplete work and quickly resolve issue with the customer and technician to ensure work is completed.
- Ensure all communications are recorded accurately in CRM system.Quarterly ride along required with service technicians to increase knowledge of service offerings and processes.

Here’s What You Need

- High school graduation or equivalent, post-secondary education an asset.
- 2-5 years of customer service and leadership experience.
- Experience executing sales orders within an Accounting or Business Systems program is preferred but not mandatory.
- Initiative and ownership with strong judgement to identify and resolve problems.
- Demonstrated ability to pay close attention to detail, ensuring work is completed correctly and thoroughly.Able to work under direction but also to take discretionary action under special circumstance.

What’s in it for you

- You become part of a team you can count on
- A comprehensive total rewards package and perks to support your wellbeing
- Leaders who support your growth and success
- A workplace that provides the best health & safety practices in industryGive back to your community with two paid volunteer days annually and opportunities to become involved in events.

📌 Customer Service Representative (Woodbridge)
🏢 Walker Industries
📍 Woodbridge