Annual base salary range $50,000 to $60,000 WHY JOIN OUR TEAM? - Build a stable career with a reputable, family-owned company of more than 450 employees - Continuous training and development available - Full compensation package provided to full-time employees (including extended health advantages) - Generous RRSP matching for employee contributions after 1 year SPECIFIC ACCOUNTABILITIES & RESPONSIBILITES - Investigate and resolve problems related to technical assistance and support - Support users through direct coaching or remote support, as required - Assist in upgrading and testing of operating systems and software upgrades - Installation and configuration of computer systems and software within established standards - Perform preventative maintenance tasks by implementing fixes,



patches and updates as needed - Diagnose and solve hardware/software issues both in-person and remotely - Creation of knowledge base documentation within the IT department - Assistance with ad-hoc IT projects including implementation of new network systems, hardware upgrades, network upgrades and others - Assist with occasional evening or weekend work and rotating on-call after-hours support - Foster a positive team and company culture by ensuring treatment of others is respectful and aligned with company values - Perform other duties as assigned by Manager or Supervisor QUALIFICATIONS & FUNCTIONAL REQUIREMENTS - Good communicator - Excellent customer service skills and ability to multitask - 2 years of experience in a technical support role or similar capacity with a focus on customer service - Prior experience with helpdesk ticketing systems a requirement - Ability to travel to other local sites in the Lower Mainland on an occasional basis

📌 IT Service Desk Analyst (Vancouver)
🏢 West Coast Reduction
📍 Vancouver