About us

Alvéole is on a mission to connect people with nature in cities, one building at a time. As a certified B Corporation since 2018, we believe business can be a force for good. We partner with the world’s leading real estate companies to turn sustainability into an experience that tenants can see, touch, and feel. Through rooftop beehives and educational biodiversity programs, we help our clients meet their environmental goals while engaging communities and strengthening their brands. You can find our work in (and on) thousands of properties across North America and Europe, driven by a belief that business and biodiversity can thrive together. Learn more at alveole.Buzz

(La version française suivra)

Job Title: Customer Success Specialist

Location: In person at our Montreal HQ 4 days a week (Monday, Tuesday, Wednesday, Thursday). Friday can be worked remotely.

Type of contract: Permanent, Full-time (40h/week)

Starting date: As soon as possible

Key responsibilities:

1. Tactical Re-Onboarding (Account Stabilization)

Execute specialized playbooks to re-engage accounts when specific "trigger events" occur:

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- Stakeholder Shifts: Lead the re-introduction process for Recent POCs or New Leadership Teams to prevent churn during transitions.

- Strategic Realignment: Pivot the program when a client announces New Goals (e.G., shifting focus from Tenant Engagement to ESG reporting).

- Platform Adoption: Proactively intervene when MyHive is not set up or shows No/Low Activity, ensuring the client sees the digital value of the program.

- Engagement Recovery: Reach out and drive action when a Workshop is not booked, ensuring the property meets its tenant engagement targets.

2. Renewal

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- Renewal Conversations: Be the point of contact for renewal questions and concerns during the client’s journey.

- Contract Health:



Identify and resolve any lingering issues that might block a smooth renewal.

Skills & Competencies

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- Customer Success-Oriented: Deeply understands the "Value Gap." You can identify what specifically brings value to a client and possess the communication skills to demonstrate that value effectively during re-onboarding.

- Experimentation Mindset: Approaches playbooks as "living documents." You are expected to test new outreach strategies, process flows, and re-engagement tactics, using data to optimize them and share best practices with the broader team.

- Agility: Ability to jump between different client types and technical problems without a dedicated book of business.

- Data-Driven: Comfortable using a Customer Health Score (CHS) to prioritize your daily "attack plan."

- Project Management: Disciplined in executing playbooks to ensure no "trigger event" goes unaddressed.

Compensation structure:

Base salary (80%) + Variable bonus (20%)

Note that this a bilingual EN-FR role based out of our Montreal HQ.

Titre du poste : Spécialiste en succès client

Lieu : En personne à notre siège social de Montréal 4 jours par semaine (lundi, mardi, mercredi, jeudi). Le vendredi peut être travaillé à distance.

Type de contrat : Permanent, Temps plein (40h/semaine)

Date de début : Dès que possible

À propos de nous :

Alvéole a pour mission de reconnecter les gens à la nature en ville, un immeuble à la fois. En tant que société certifiée B Corporation depuis 2018, nous croyons que les entreprises peuvent être une force au service du bien. Nous nous associons aux plus grandes sociétés immobilières du monde pour transformer la durabilité en une expérience que les locataires peuvent voir, toucher et ressentir. Grâce à des ruches sur les toits, des programmes de biodiversité et des données ESG, nous aidons nos clients à atteindre leurs objectifs environnementaux tout en engageant les communaut

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