FTM Toronto, ON, CASalary Range: CA$85,000.00 To CA$128,000.00 AnnuallyOrganization BackgroundShepherd Village is Toronto’s largest not‑for‑profit senior community and has been dedicated to the well‑being of seniors since 1961. We’re committed to meeting the changing physical, spiritual and social needs of seniors through quality care and compassionate service. Everything

we offer
is designed to enhance the quality of life and peace‑of‑mind of our residents, and their family and friends.
What You Will Work OnReporting to the Director, Client Care Services, the General Manager, Shepherd Terrace, is responsible for managing the day‑to‑day operations and staffing of the retirement home, ensuring the provision of high‑quality care and services to residents in compliance with The Retirement Homes Act and its regulations, Shepherd Village policies and procedures, and other applicable legislation. Development and execution of business strategies, plans, and programs;

implement approved annual operating and capital budgets;

support marketingplansand sales strategies in promoting Shepherd Terrace in the Community towards favourable occupancy.
What You Can Expect From Us
- Great culture as confirmed by the Organization having received the Great Places to Work certification in October 2024 and 2025.
- An opportunity to participate in and contribute to the work of the largest seniors care community in Toronto.
- Competitive compensation including comprehensive employer paid extended Health Care, Dental coverage, and Life insurance benefits, matching contributions to our group RRSP, and paid sick time.
- Enhanced with vacation time plan starting at 4 weeks plus additional float days each year,



supporting work‑life balance.
- Location on a major transit line with a bus stop positioned at the Organization’s property.
How You’ll Create Impact
- Plan, coordinate, direct, and monitor the effectiveness of all operational activities of the Residence. Develop short and long‑term operational and strategic plans for the effective operation of the Home, including the development and management of annual operational and capital budgets and associated projects.
- Ensure all legislative/regulatory requirements of the Retirement Homes Act, 2010, S.
O. 2010, c. 11, the Retirement Homes Regulatory Authority (RHRA), and the Resident’s Bill of Rights are met.
- Collaborate with the Marketing Manager to ensure alignment of priorities towards service excellence and maximum occupancy.
- Oversee the provision of resident care services and programs;

support and supervise the Concierge, Care and Wellness Manager, Village Club Supervisor, and Recreation Supervisor.
- In collaboration with the department managers, support the delivery of exceptional resident care, wellness, hospitality, and lifestyle services that enhance resident comfort, engagement, and quality of life.
- In collaboration with the Food Service Manager, support the delivery of exceptional resident dining experiences,



premium culinary services, and hospitality‑focused programs that enhance resident satisfaction and quality of life.
- Network with community partners and associations to determine best practices in the retirement residence sector;

join external committees focused on advocating for updates to current funding models and government policies related to retirement residences.
- Communicate with the senior leadership team and provide strategic direction for the emerging needs and trends related to care and service within the retirement residence sector.
What Are Your Skills and Experience
- Post‑secondary education in Health Care Administration, Business Administration, Hospitality Management, or equivalent combination of education and experience.
- A minimum of five (5) years of senior management experience in the hospitality field or retirement community.
- Extensive knowledge of the Retirement Homes Act, 2010, S.
O. 2010, c. 11, the Resident’s Bill of Rights, and the Retirement Homes Regulatory Authority (RHRA).
- Superior customer service abilities, including the capacity to communicate effectively and professionally with clients and stakeholders who maintain high service expectations in relation to premium fee‑based services.
- Experience in a residential care setting, with education in gerontology, would be an asset.
- MUST be qualified to work in Canada legally for the employer.
- Successful candidates must provide a complete and current (i.
E. within six months prior to hire date) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.#J-18808-Ljbffr

📌 General Manager, Shepherd Terrace Retirement Residence (Toronto)
🏢 Shepherd Village
📍 Toronto