Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact.

A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.

The role

We’re hiring a Client Success Manager to join our Direct Partnerships team, supporting Maple’s B2B programs where organizations offer Maple as a healthcare benefit to their employees or members.

In this role, you will manage and grow a portfolio of strategic client partnerships, serving as the primary point of contact and trusted advisor for your accounts. You’ll be responsible for ensuring strong client outcomes, driving retention and expansion, and delivering a high-quality experience across the full partnership lifecycle.

You’ll work closely with the Manager, Direct Partnerships, and cross-functional teams including Sales, Product, and Marketing to align client needs with Maple’s offerings. This role is well suited for someone who combines strong relationship management with a results-oriented mindset and is motivated by both client impact and revenue growth.

Your impact

-

- Build and manage strong, trusted relationships with Enterprise clients.

- Serve as the strategic advisor for your portfolio, ensuring alignment between client needs and Maple’s solutions.

- Lead regular client meetings and business reviews to demonstrate value, address challenges, and identify growth opportunities.

- Own portfolio performance, including client satisfaction, retention,



and achievement of key KPIs.

- Proactively manage escalations and resolve issues with urgency and sound judgment.

- Identify and close upsell and cross-sell opportunities to drive revenue growth within your portfolio.

- Develop and execute account plans that maximize long-term client value.

- Lead onboarding and program implementation for new and existing clients, ensuring a smooth and well-structured launch experience.

- Coordinate timelines, resources, and communications across internal and external stakeholders during implementation.

- Identify opportunities to improve processes, workflows, and client experience.

- Share client insights and feedback to inform product and service improvements.

What success looks like

In your first 90 days, you will build a strong understanding of Maple’s products, client programs, and partnership models. You will establish relationships with your assigned accounts, begin leading client interactions, and take ownership of active initiatives and deliverables.

Over the next 12 to 18 months, you will consistently deliver robust portfolio performance, including high client satisfaction and retention. You will drive measurable revenue growth through expansion opportunities, successfully manage complex client relationships, and contribute to improvements in team processes and overall client experience.

Who you are

-

- 5+ years of experience in a client success, account management, or client-facing role, with responsibility for managing long-term client relationships.

- Experience managing Enterprise or complex client accounts with multiple stakeholders.

- Demonstrated ability to drive retention and revenue growth through upselling, cross-selling, or expansion initiatives.

- Strong project management and organizational skills, with experience leading cross-functional initiatives.

- Comfortable using data to track performance, identify trends, and inform decisions.

- Excellent communication and presentation skills, with the ability to engage senior stakeholders.
&l;

📌 Client Success Manager (Toronto)
🏢 From Day One
📍 Toronto