Application Support Analyst – #98268

Request ID: 98268-1 · Start/End Dates: 1/30/2026 – 1/29/2027 · Work Location: Downtown Toronto, near TTC and GO

Job Title: IT – Application Support Analyst – Intermediate

Position Title: Application Support Analyst · Line of Business: Capital Market Risk (CM Risk)

Target Start Date: ASAP · Duration: 12 months · Potential for contract to be converted to FTE: Yes

Hybrid work – Core days: Tuesday or Thursday plus every second Friday of the month

Office Location: 81 Bay 19th Floor · Work Schedule: 37.5 Hours/week, 9‑5 Monday to Friday · Potential for OT: No · Target range: $45‑54/hr B2B

What does the LOB do?: We are the AO (Application Operations) team for CM Risk. See attached file, section “What You’ll Be Doing”, for an expanded description.

Reason role is open: Backfill for former contractor who converted to FT · Project: BAU, Day to day work

Selling points of the position: Prospect to work with modern automation and cloud technologies in a client‑facing support role.

Candidate will work daily with development teams, offshore resources, and internal support teams.

Years of experience: 3‑4+ years

Job Description

What You’ll Be Doing

You’ll be joining CIBC’s Application Operations team. You will be responsible for providing analysis and second‑level support on client issues, technical issues, system/web site outages and questions from all Internal and External applications by maintaining, prioritising and addressing them to the respective CIBC Technology groups and Vendors. You will also be responsible for maintaining the production applications and day‑to‑day operational activities, managing escalations and modifying established procedures/approaches to suit specific situations,



including 24 × 7 support and coordination of recovery efforts.

How You’ll Succeed

- Production Support – Investigate and define operational issues and prioritise based on severity, risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end‑goal of ensuring client satisfaction.
- Partnership – Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well‑informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area.
- Projects Delivery – Act as subject‑matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organisational standards (Business, Continuity, Security, Compliance, and Privacy);

develop and maintain productive relationships with Technology, QA, Project team and others. Research, analyse and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, analyse and provide recommendations on issues and system outages.

Must Have Requirements
- Experience with Feedhub and Autosys
- 3‑4+ years in Application Production Support
- Unix (KSH) and Windows PowerShell scripting
- ServiceNow for incident and change management
- Client‑facing experience
- Understanding of cloud platforms (Azure, AWS, Google Cloud)

Nice to Have
- Jira (no‑code scripting)
- Confluence
- Agile methodology exposure

Soft Skills
- Strong communication and documentation
- Team‑oriented and proactive
- Ability to work under pressure and in on‑call environments

NOTE

Close on Jan 21 at 11 AM.

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📌 Application Support Analyst 98268 (Toronto)
🏢 CIBC
📍 Toronto