What is the opportunity? Lead a team of professionals responsible for providing first-level client support for AML Onboarding products and services on compliance related decisions. Ensure Compliance Team’s adherence to the established business Service Level Agreement (SLA) requirements for enquiries raised by clients. Ensure AML Onboarding retains all account opening records and associated documents in accordance with RBC and regulatory requirements. Act as primary point of escalation for concerns related to High Risk Clients and liaise with the AML High Risk Clients Team as appropriate.

Job Description Lead a team of professionals responsible for providing first-level client support for AML Onboarding products and services on compliance related decisions. Ensure Compliance Team’s adherence to the established business Service Level Agreement (SLA) requirements for enquiries raised by clients. Ensure AML Onboarding retains all account opening records and associated documents in accordance with RBC and regulatory requirements. Act as primary point of escalation for concerns related to High Risk Clients and liaise with the AML High Risk Clients Team as appropriate. Review all decision agreement forms according to legal and compliance requirements while identify process gaps and provide solutions and initiatives for a future ready approach. Oversight of the Anti-Money Laundering (AML) Compliance Program. Partner with RCAP/RBC colleagues to develop an integrated AML management framework and design an effective control testing program to ensure regulatory compliance. Responsible for drafting of new policies relating to AML and provide AML input into folios / procedures.

What will you do?





Establish and maintain a control infrastructure consisting of operational processes, documentation, internal audit, and regulatory reporting procedures to ensure continuous compliance with RBC and Regulatory Anti-Money Laundering/Anti-Terrorist Financing laws and regulations.

Ensure adherence to and maintenance of core components of the Anti-Money Laundering/Anti-Terrorist Financing Compliance program functions including Client Due Diligence.

Work with business partners, as required, in the operationalization of policies and procedures as they affect the products and services for RCAP Leasing.

Ensure adequate current and future availability of trained agents that have the required skills to complete the required responsibilities for the role.

Ensure equal distribution of task based on workflow process to meet or exceed key performance indicators in handling anticipated business volumes.

Act as the primary point of escalation for the Team to answer questions and provide guidance.

Provide direction on AML issues and initiatives as they relate to RCAP Leasing.

Develop and manage the Onboarding procedures adherence to AML Client Identification and Recordkeeping requirements for new and existing client.

Ensure compliance with new and/or changing regulations and provide sufficient guidance to employees to meet all applicable regulations.





Identify emerging AML and fraud exposure risks and develop a strategy to manage and mitigate the risks.

Lead and build capabilities to allow for talent management and upskilling.

Ensure compliance with RBC’s Code of Conduct, RBC Values and Guiding Principles and ensuring adherence to Privacy principles.

Provide guidance and recommendations on risk mitigation strategies and ensure proper implementation.

Address issues identified by internal audit related to any regulatory risk.

Support client escalations and complaints related to compliance issues as a second level escalations.

Ensure weekly submission of the Low Volume Scanning (LVS) report is submitted in the established timeline to the AML Insight and Analytics Team for sanction screening.

Evaluate metrics and quality reviews of Compliance practices and productivity to identify areas for improvement, training needs and the degree of compliance with procedural requirements.

Collaborate with stakeholders to identify root causes of non-compliance event, improve consistency and transparency of risk measurement, metrics, and reporting.

Collaborate with stakeholders to plan and implement new projects and initiatives.

Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.

Deliver the reporting of onboarding stats on weekly basis to Senior Management.

Identify emerging issues and trends for informed decision-making.

Gather and provide input to Product Development on improvements to processes and participate in functional testing prior to launch of recent products or services.

Manage remediation of audit findings to make course corrections and prevent future violations.

📌 Senior Manager Operations Onboarding (Winnipeg)
🏢 RBC
📍 Winnipeg