Concentration: Transformation Consulting
Location: North America
Position: Full Time Permanent /Remote

About Our Client

Our client is a global technology consulting and transformation firm that helps organizations modernize the way they work through technology, process improvement, and people-centered transformation.

With an international footprint and deep expertise across enterprise technology platforms, the organization works with clients across industries to navigate complex transformations spanning IT service management, enterprise service management, Agile ways of working, workflow automation, and modern work management.

The business operates at the intersection of strategy and delivery, partnering closely with enterprise organizations to translate complex business challenges into practical, scalable solutions.

This is an opportunity to join a growing, internationally oriented consulting organization at a point where enterprise transformation, automation, and AI are creating significant new opportunities for growth.

About the opportunity:

The Enterprise Service Management (ESM) Transformation Director is a commercially accountable growth leader responsible for building pipeline, winning strategic transformation engagements, expanding enterprise accounts, and achieving revenue and margin objectives across the organization’s transformation portfolio.

The role combines enterprise sales leadership, market activation, strategic offering development, and client delivery excellence.

The Director will support growth across a portfolio of strategic and enterprise accounts, including new-logo acquisition, account expansion, qualified pipeline development, pursuit leadership, and client value realization.





This individual will act as a trusted advisor to CIOs, CTOs, COOs, CHROs, CFOs, and other business-function leaders seeking to modernize service delivery across the enterprise.

The successful candidate will be equally comfortable working with business executives, service-management leaders, sales teams, enterprise architects, technology partners, and delivery organizations.

They will translate complex business needs into compelling multi-year ESM transformation roadmaps, differentiated commercial propositions, and measurable outcomes spanning service strategy, operating models, governance, process modernization, platform adoption, automation, employee experience, and AI-enabled service delivery.

Your Responsibilities

- Own the ESM transformation portfolio across assigned strategic and enterprise accounts, with accountability for qualified pipeline, bookings, revenue, margin, client outcomes, satisfaction, and growth.
- Partner with Sales Account Executives to identify, qualify, and prioritize ESM opportunities across strategic and enterprise accounts, including new-logo acquisition and existing-account expansion.
- Serve as the Transformation Consulting lead from opportunity identification through executive alignment, solution shaping, proposal, negotiation, and close.




- Co-develop and execute account strategies that expand the organization’s footprint across ESM strategy, service-management operating models, enterprise service management platforms, employee service delivery, workflow automation, governance, and AI.
- Build trusted relationships with executive sponsors and create clear paths from initial service-management opportunities to broader enterprise transformation.

Strategic Offering Development

Partner with practice leadership to:

- Identify market needs, client challenges, and emerging technologies that can become repeatable propositions within the ESM transformation portfolio.
- Create explicit offer definitions, target audiences, value propositions, delivery approaches, qualification criteria, pricing assumptions, and proof points.
- Shape propositions that connect IT service management with enterprise service management across functions such as HR, Finance, Legal, Facilities, Procurement, and Customer or Employee Support.
- Convert successful client work into reusable methods, accelerators, case studies, benchmarks, and expansion plays while mentoring consultants and contributing to practice development.
- Define measurable value cases demonstrating improvements in service quality, employee experience, operational efficiency, governance, risk reduction, and cost-to-serve.

Transformation Solutions

- Co-design and deliver end-to-end ESM transformation frameworks connecting strategy, operating model, governance, processes, technology, organization, adoption, and value realization.
- Lead solutions for complex pursuits spanning service-management strategy, service catalogs, request fulfillment, incident, problem and change managem

📌 ESM Transformation Director (Canada)
🏢 Hiring Solutions
📍 Canada