Lead airport operations as a Duty Supervisor with Etihad Airways. Oversee team performance, manage safety, and ensure compliance with regulations for optimal service delivery. As a Duty Supervisor, you will play a crucial role in planning and supervising airport operations at Etihad Airways. This position demands a balance of customer service focus and adherence to safety regulations. You will ensure service standards are met while managing operational decisions and responding to challenges on a shift basis.

Key Responsibilities
• Supervise team performance during airport operations
• Manage compliance with local authority requirements
• Make operational decisions to mitigate safety-related risks
• Oversee passenger and aircraft handling processes
• Liaise with Guest and Network Control for service recovery

Requirements:
• Degree or relevant industry experience preferred
• Minimum 5-7 years in service or hospitality sector
• Solid communication and supervisory skills
• Experience in a multicultural and pressured environment
• Ability to balance guest interests with corporate goals Elevate airport operations and ensure safer, high-quality guest experiences with Etihad Airways.

📌 Airport Operations Duty Supervisor (Toronto)
🏢 Etihad Airways
📍 Toronto