Advance your career as a Bilingual Senior Specialist, ServiceNow ITSM Developer with CMHC in a hybrid work model. Lead and innovate in the realm of IT service management solutions. In this permanent full-time role within the Infrastructure and Operations team, you will utilize your extensive knowledge of the ServiceNow ITSM suite. As a senior specialist, you will design, enhance, and support core ITSM processes while collaborating with different teams to drive automation and continuous improvement across the organization.

Key Responsibilities
• Lead technical development and provide architecture guidance
• Design and implement ITSM solutions for core processes
• Collaborate with stakeholders to optimize workflows




• Configure and enhance Service Catalog items and workflows
• Develop advanced automations and integrations for efficiency

Requirements:
• Bachelor's degree in Computer Science or related field
• 7+ years of ServiceNow development experience
• Expertise in ITIL framework and IT Service Management
• Proven background in ITSM module customization
• Solid leadership in ITSM transformation initiatives Utilize your expertise in ServiceNow ITSM to drive operational excellence and automation at CMHC.

📌 Senior ServiceNow ITSM Developer at CMHC (Ottawa)
🏢 Canada Mortgage and Housing
📍 Ottawa