Job Summary

The Manager, Community Programming and Experience (CPE) provides operational leadership for the day-to-day management of the Community Programming and Experience department, ensuring the effective coordination, delivery, and continuous improvement of community engagement initiatives, signature programs, and institutional events that support the University's community engagement priorities. Reporting to the Director, the Manager oversees departmental operations, supervises staff, monitors program budgets, supports the implementation of approved risk management practices, and ensures compliance with University policies, procedures, and service standards. Through effective operational planning, resource coordination, and people leadership, the Manager supports the successful delivery of more than thirty annual and ongoing initiatives, including Convocation, Open House, National Day for Truth and Reconciliation, International Women's Day, and the Community Report and Celebration.

Job Summary

The Manager, Community Programming and Experience (CPE) provides operational leadership for the day-to-day management of the Community Programming and Experience department, ensuring the effective coordination, delivery, and continuous improvement of community engagement initiatives, signature programs, and institutional events that support the University's community engagement priorities. Reporting to the Director, the Manager oversees departmental operations, supervises staff, monitors program budgets, supports the implementation of approved risk management practices, and ensures compliance with University policies, procedures, and service standards. Through effective operational planning, resource coordination, and people leadership,



the Manager supports the successful delivery of more than thirty annual and ongoing initiatives, including Convocation, Open House, National Day for Truth and Reconciliation, International Women's Day, and the Community Report and Celebration. Working closely with the Director, the Strategist, the Coordinator, and internal and external stakeholders, the Manager coordinates operational activities, monitors departmental performance, and ensures staff, resources, and administrative processes are effectively aligned to support the successful delivery of programs and events. The Manager provides operational advice, analysis, and reporting to support departmental planning and informed decision‑making; monitors operational risks, budgets, and service standards; and fosters collaborative relationships that contribute to effective service delivery and positive community experiences. Through strong operational leadership and a commitment to continuous improvement, the Manager helps ensure the Community Programming and Experience department delivers high-quality, inclusive, and well-coordinated programs and services that strengthen community engagement and support the University's strategic objectives.

Qualifications

- Bachelor's degree in a relevant field (e.g., Communications, Public Relations, Project Management, Business Administration, or related discipline) from a recognized,



post-secondary institution.
- Minimum of five (5) years of progressively responsible experience in community engagement, institutional programming, event management, stakeholder relations, and project management.
- Demonstrated experience leading complex initiatives, supervising staff, managing budgets, and working with diverse internal and external stakeholders.
- Experience leading teams in a unionized environment.
- Experience interpreting and applying organizational policies, procedures, and administrative practices.
- Demonstrated ability to lead change within an operational environment and foster continuous improvement through effective planning, process improvement, and staff engagement.
- Strong project management skills with the ability to oversee multiple initiatives simultaneously.
- Excellent communication, relationship-building, and stakeholder engagement skills.
- Experience monitoring budgets, preparing financial information, and supporting sound financial stewardship.
- Experience coordinating departmental operations, allocating resources, and monitoring operational performance in a complex organizational environment.
- Experience mediating diverse stakeholder perspectives and facilitating collaborative decision-making.
- Demonstrated ability to lead operational planning and translate strategic priorities into actionable work plans.
- Experience supporting the implementation of organizational risk management practices and operational procedures.
- Demonstrated experience supervising, coaching, and developing professional staff.
- Proven ability to develop and manage vendor relationships, contracts, and service agreements.
- Solid analytical skill

📌 Manager, Community Programming and Experience (Abbotsford)
🏢 University of the Fraser Valley
📍 Abbotsford