Job Description

Job Description
Job Overview: Requirement/Must Have: Degree or diploma in Computer Science, Information Technology, Business Analysis, Information Systems, Public Administration, Business Administration, Organizational Development, Communications, Human Resources, Adult Learning, Project Management, or a related discipline. 3 years of experience working as an Organizational Change Manager on at least one multi-year project in public-sector organizations, impacting 50 staff. 7 years of experience developing and implementing change management strategies, business readiness assessments, stakeholder engagement plans, and change impact assessments. 7 years of experience with effective communication materials for stakeholders including newsletters, FAQs, user guides, and presentations. 2 years of experience implementing citizen services portal and business workflow applications on ServiceNow platform. 7 years of experience leading Organizational Change Management activities for business transformation and technology-enabled projects. 2 years of experience supporting licensing, regulatory, permitting, or citizen-facing service transformation initiatives. 5 years of experience working in Agile, Scrum, or hybrid project delivery environments.

Responsibilities:
Develop, maintain, and execute an integrated Business Readiness and Organizational Change Management strategy aligned with project scope and emerging AI-enabled capabilities. Identify readiness requirements, dependencies, assumptions, constraints, and potential impacts associated with new technologies. Establish and maintain business readiness plans, schedules, deliverables, metrics, and reporting mechanisms. Conduct change impact assessments across business processes, organizational roles, procedures, services, and operational practices.



Develop stakeholder readiness assessments and monitor organizational preparedness throughout project delivery using feedback mechanisms. Identify, document, and manage change-related risks, issues, resistance factors, and mitigation strategies. Develop and implement a communications and engagement strategy to support awareness, understanding, and adoption. Create and maintain communication materials, key messages, stakeholder briefings, presentations, and knowledge resources. Develop and maintain a comprehensive training approach aligned with approved business processes and user needs. Oversee development of training materials, including user guides, instructor-led materials, job aids, and process documentation. Coordinate training planning, scheduling, logistics, and delivery activities with business representatives and subject matter experts. Promote awareness and effective utilization of approved AI-enabled tools and capabilities that support business productivity. Coordinate business readiness activities supporting deployment, go-live, stabilization, and transition to operations. Provide regular status reporting on change management, stakeholder engagement, communications, and training activities. Participate in project governance forums, steering committee briefings, and readiness reviews. Assess and validate AI-generated outputs to ensure accuracy, completeness, and alignment with project objectives.



Nice to Have: 7 years of experience developing and delivering communications and presentations at multiple levels of an organization. 7 years of experience fostering effective working relationships with leadership and stakeholders. 1 years of experience leveraging and evaluating AI-assisted tools to develop communication materials and training content. 1 years of experience using Artificial Intelligence (AI) and Generative AI tools to support change management and business readiness.

Skills:
Organizational Change Management. Business Readiness. Stakeholder Management. Change Impact Assessment. Communications. Training & Adoption. Project Management. ServiceNow. Agile/Scrum. AI/Generative AI. Risk Management. Qualification And

Education:
Strong verbal and written communication skills. Excellent communication and presentation skills. Ability to communicate effectively with stakeholders.

Benefits:
Our Advantages Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D; Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable

📌 Senior - Organizational Change Manager - Remote / Telecommute (Canada)
🏢 Cynet Systems
📍 Canada