Job Description Job Description:

RQ00785 Sr. Project Manager for PB4P
Pay rate:100-110/hr incorp
Duration: 1 year
Location: Toronto ON , Hybrid
Project Description
The Agency's Customer Experience Team advances customer experience (CX), user experience (UX), service design, experience measurement, customer insights, and Voice of Customer (VoC) activities that support the Agency's digital transformation priorities. Working across programs and initiatives, the team helps improve the experiences of patients, caregivers, providers, and partners by supporting the transition to more connected, digital-first healthcare services and driving adoption, usability, and continuous improvement.
To support the Patients Before Paperwork (Pb4P) portfolio, we are seeking a Senior Project Manager to provide leadership and coordination for CX, UX, and VoC initiatives. The role is responsible for planning, coordinating, and overseeing operating plans, implementation roadmaps, workback schedules, governance activities, stakeholder engagement, executive reporting, procurement and vendor management, and strategic initiatives. The Senior Project Manager will manage complex cross-functional projects, risks, dependencies, timelines, resources, budgets, and deliverables while coordinating activities across internal teams, external partners, vendors, and leadership stakeholders. This role is critical to enabling the successful delivery of Pb4P priorities by supporting project planning, governance, partner alignment, and execution, ensuring initiatives remain aligned with organizational objectives and informed by customer and user insights throughout the project lifecycle.
RQ-2026-009961 - Sr. Project Manager for Patients Before Paperwork (Pb4P)
Description




The Agency's Customer Experience Team advances customer experience (CX), user experience (UX), service design, experience measurement, customer insights, and Voice of Customer (VoC) activities that support the Agency's digital transformation priorities. Working across programs and initiatives, the team helps improve the experiences of patients, caregivers, providers, and partners by supporting the transition to more connected, digital-first healthcare services and driving adoption, usability, and continuous improvement.
To support the Patients Before Paperwork (Pb4P) portfolio, we are seeking a Senior Project Manager to provide leadership and coordination for CX, UX, and VoC initiatives. The role is responsible for planning, coordinating, and overseeing operating plans, implementation roadmaps, workback schedules, governance activities, stakeholder engagement, executive reporting, procurement and vendor management, and strategic initiatives. The Senior Project Manager will manage complex cross-functional projects, risks, dependencies, timelines, resources, budgets, and deliverables while coordinating activities across internal teams, external partners, vendors, and leadership stakeholders. This role is critical to enabling the successful delivery of Pb4P priorities by supporting project planning, governance, partner alignment, and execution,



ensuring initiatives remain aligned with organizational objectives and informed by customer and user insights throughout the project lifecycle.
Required:
Project & Program Management Expertise
Extensive experience leading complex projects and strategic initiatives from planning through implementation and evaluation. Proven ability to develop operating plans, implementation roadmaps, governance structures, workback schedules, and executive reporting while managing scope, risks, dependencies, budgets, resources, and deliverables in complex, multi-stakeholder environments.
Procurement, Vendor & Contract Management
Experience in procurement activities, consulting engagements, overseeing contract deliverables, and coordinating partners to ensure alignment with organizational objectives, timelines, budgets, and performance expectations.
Executive Communication & Stakeholder Management
Exceptional verbal and written communication skills with proven ability to build trusted relationships across internal teams, external partners, vendors, and senior leadership. Experience developing executive briefings, presentations, business cases, status reports, and recommendations that support informed decision-making.
Strategic Planning & Business Acumen
Demonstrated ability to translate organizational priorities into actionable plans, measurable outcomes, and implementation strategies. Experience aligning project delivery with broader business objectives, digital transformation priorities, and organizational change initiatives.
Governance, Leadership & Collaboration
Proven ability to lead and coordinate cross-functional teams, facilitate governance and decision-making processes, drive stakeholder alignment, and build consensus across diverse groups wh

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