Director, Retail Governance EffectivenessJob Category: RetailRequisition Number: DIREC Apply now
- Posted: March 24, 2026
- Full-Time
- HybridLocationsShowing 1 locationToronto Corporate OfficeEtobicoke, ON M8X 2X3, CANAt Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest prospect is to create opportunity and meet people where they are.
Director, Retail Governance Effectiveness acts as the primary Retail liaison for Internal Audit Services and Risk partners. They, along with their team, represent controls and audit for Retail Distribution.
With frequent communication and partnerships with the Head of Compliance, Vice President of Audit, and Vice President of Retail Distribution, this role requires to -
- Reviews, challenges, and approves Retail responses to audit observations and remediation plans.
- Maintain all Retail Distribution policies, SOPs, and ensure procedures remain current, compliant, and operationally practical.
- Identifies Retail systemic control weaknesses and drives sustainable corrective actions, working with branch leaders to executeKey Accountabilities
- Accountable for the Retail control environment, ensuring key controls are designed, documented, executed, and evidenced effectively. Examples include, but are not limited to:
- Cash difference monitoring
- Exchange network adjustments are raised to and completed by the branches
- Alerting branches on any issues regarding GL entries pertaining to cash and other negotiables, and providing guidance on reconciling same,
- Advising branches on reactivated accounts
- Ownership of Withdrawal of Financial Services Processes
- Identifying and alerting branches to incorrect set up of member accounts
- Owns and maintains the Retail Audit Repository, ensuring accuracy,



completeness, and timeliness of submissions.
- Oversees all Retail participation in Internal Audit, peer audits, regulatory reviews, and issue remediation.
- Ensures completion and quality of Retail branches’ Risk Control Self-Assessments, risk ratings, and control attestations.
Audit Readiness & Regulatory Compliance
- Acts as the primary Retail liaison for Internal Audit Services and Risk partners. They, along with their team, represent controls and audit for Retail Distribution. Frequent communication and partnerships with the Head of Compliance, Vice President of Audit, and Vice President of Retail Distribution
- Reviews, challenges, and approves Retail responses to audit observations and remediation plans.
- Ensures and maintains all Retail policies, SOPs, and procedures remain current, compliant, and operationally practical.
- Identifies Retail systemic control weaknesses and drives sustainable corrective actions, working with branch leaders to executeOperational Standards & Risk Mitigation
- Establishes and enforces branch operational standards (e.
G., cash limits, Hold Limits, mobile Remote Deposit Cheques & Member ABM Deposits, Know Your Member, and Anti-Money Laundering, access controls).
- Provides authoritative guidance to Retail senior leadership on high risk, complex,



or precedent setting operational decisions and approves or escalates high risk operational exceptions and control deviations making independent decisions based on expertise and risk appetite
- Oversees Retail related loss prevention, exception management, and escalation frameworks.
- Balances compliance requirements with operational practicality and Member experience and anticipates emerging risks and proactively adjusts controls and processes.
Systems Authority & Access Controls
- Provides business ownership for Retail system authorities, access governance, and control procedures (e.
G., Encore, KYM Confirmed).
- Partners with Technology, Security, and Risk to strengthen access controls and reduce manual risk exposure.
- Champions automation and control modernization aligned with enterprise risk standards.
Reporting, Analytics & Insight
- Accountable for the team’s reporting portfolio, including exception-based reporting used by branches and leadership.
- Ensures reports support risk identification, trend analysis, coaching, and decision making.
- Reviews analytics for trends and translates data into insights and recommendations for Retail Senior Leadership, recommending how to put recommendations into action
- Leads reporting optimization, Power BI enhancements and workflow improvements.
Operational Excellence & Continuous Improvement
- Leads initiatives to simplify, standardize, and optimize Retail operational processes.
- Drives reduction in rework, audit findings, and manual interventions including the development of mandatory Learning Modules for Retail employees.
- Ensures SOPs, SLAs, and workflows support consistency and scalability across Retail.
- Influences change across Retail through standards, insights, coaching, and governance.
- Participate in branch visits, Meridian Learning Academy, and District Leadership Meetings

📌 Director, Retail Governance Effectiveness (Toronto)
🏢 Meridian
📍 Toronto