The Global PeopleComms tech team is all about creating experiences employees love and is focused on understanding the needs of its colleagues and providing solutions that simplify the complex to make lives easier. By enabling personalized, curated experiences in the moments that matter, we help make every day better.
As a Workday Configuration Lead Consultant, within the PeopleComms Tech Team, you are always looking for ways to innovate and improve the Employee Experience, promoting and advocating for our technology. You are a domain expert that is plugged in to what’s happening in Workday and other HR technology through peer networks, vendor resources like Workday Community and other available resources. You enjoy constantly learning and applying new advances in technology for the organization that exemplify and uphold our vision and strategy.
Because you are highly technical, strategic and end-user focused, you’re able to identify problems or risks and develop forward thinking solutions that you can authoritatively explain back to the clients using visuals and language they can understand. You know when to challenge, when to ask for help or when to go above and beyond for success.
You’ll think and act globally while addressing local nuances when creating the right technology solutions. You will collaborate and build partnerships across HR as well as with Group Functions Technology (GFT), Compliance, Finance and other areas of the business.
Responsibilities
- Reporting to the Director, PeopleComms Tech you will:
- Serve as a solution domain expert, supporting the discovery, design, configuration, documentation, testing and post-implementation of HR system enhancements
- Act as technical support to create and maintain custom reports and dashboards in our various HR tools (Workday, JIRA etc.)



to support our clients and the Advanced Analytic team
- Be responsible for configuration, testing and implementation of system upgrades, ensuring compliance with our process and procedures
- Create and maintain detailed configuration and standard Operating procedures (SOPs)
- Balance multiple concurrent projects that require inputs from multi-functional partners while leading expectations and impact on end users
- Partner with key customers to deliver on cyclical activities (Performance Cycles, Annual Compensation Cycles, Goal Setting, etc.), leading improvements and problem solving related to the processes
- In a supporting role assist with impact assessments, regression testing and communication plans
- Stay ahead of the latest advancements and opportunities within WorkdayRequired Qualifications
- 5 + Years of hands-on Workday configuration experience is a must
- Advanced experience in Advanced Compensation, Core HCM (including Time Tracking and Leave and Absence) and/or Recruiting is an asset
- Functional experience working across the HR field supporting HR programs and cyclical events across HR teams such as Talent Management, Talent Acquisition, Compensation, Time and Absence
- Experience with large global organization and able to implement solutions under tight timelines and prioritize work effectively to deliver successfully




- Demonstrated experience handling highly sensitive and confidential information with discretion and professionalism within data privacy standardsPreferred Qualifications
- Experience with ADP Global View (PECI, PICOF, EXPR) an asset
- Workday Pro Certification(s) an asset
- Experience with JIRA Case Management or similar application an asset
- Experience working in agile environment is an asset
- Excellent customer service, communication and relationship building skills, including assessing needs, building rapport, and managing expectations through open and frequent communication
- Deep technical acumen, logic, judgement, and decision making
- Proven demonstration of initiative and desire to build skills in new areas
- Solid understanding of data – how to obtain, how to interpret, how to use for analysis and to help drive decisions
- Solid consulting experience e.
G., experience presenting, explaining complex functionality, developing ability to influence
- Ability to think critically to address root cause of the issue and recommend solutions that are future proofing
- Mentor and share knowledge for other team member for Workday configuration
- Exemplify ethics and uphold all data privacy and compliance policiesWhat you can expect when you join our team
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more

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📌 Workday Configuration Lead (Toronto)
🏢 Manulife
📍 Toronto