Job Summary
We are seeking an agile and experienced Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will ensure exceptional guest experiences, maintain efficient hotel functions, and lead a team of hospitality professionals. This role requires solid leadership, excellent communication skills, and a comprehensive understanding of hotel management to uphold our standards of service excellence and operational efficiency.
Duties
Supervise and coordinate all hotel departments including front desk, housekeeping, food & beverage, and maintenance.
Oversee guest services to ensure high levels of customer satisfaction and resolve any guest concerns promptly.
Manage staffing schedules, conduct performance evaluations, and provide training to staff members.
Handle budgeting, financial reporting, and cost control measures to meet financial objectives.
Implement and monitor hotel policies, procedures, and safety standards in compliance with industry regulations.
Oversee human resources functions such as hiring, onboarding, and employee relations.
Ensure effective phone etiquette and communication with guests, vendors, and staff.




Maintain a welcoming setting for guests by ensuring cleanliness, safety, and hospitality standards are consistently met.
Collaborate with marketing teams to promote hotel services and amenities.
Experience
Proven supervisory experience in hotel or hospitality management is essential.
Robust background in guest services with a focus on delivering exceptional customer experiences.
Experience in budgeting, financial management, and human resources within a hospitality setting.
Knowledge of hotel operations including front desk management, reservations systems, and hospitality best practices.
Multilingual or bilingual skills are highly desirable to serve diverse clientele effectively.
Demonstrated leadership abilities with the capacity to motivate teams and manage multiple priorities efficiently.
Excellent communication skills including phone etiquette and interpersonal interactions are required to foster positive relationships with guests and staff alike.
Pay
$60,000.00-$80,000.00 per yearBenefits
Extended health careOn-site parkingWork Location
In person
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📌 Hotel Operations Manager Sherwood Park (Strathcona County)
🏢 TownePlace Suites by Marriott
📍 Strathcona County