Overview

As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Vacancy Status: This job posting is for an existing vacancy.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

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- Free YMCA gym membership;

- Discounted Y program fees (including health & fitness programs, child care, and camps);

- Access toour YMCA Employee and Family Assistance Program (EFAP) including free, immediate,



confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;

- Health and Dental Insurance;

- Long-termDisability and Life Insurance;

- Access toour Canadian YMCA Retirement Fund pension plan;

- Upto 25 vacation days per year including two float days, and one birthday vacation;

- Maternityleave benefits for up to 18 months.

*Some benefits may vary based on employment terms

What do you offer?

The Customer Service Specialist will provide clients with accurate information and appropriate referrals on matters related to employment, trades, immigration, settlement, and community resources on a drop-in basis. Perform duties of needs assessment and orientation;

determining the needs of Newcomers and referring them to internal and/or external programs to best assist them. Perform reception duties;

answering phones and emails, triaging and directing clients to appropriate services/people. Perform administrative and data entry duties. Provide intake to EO and make proper referrals to other programs. Provide intake to LARC and make proper referrals to other programs. The Customer Service Specialist will support the Retention Specialist position in connecting with Stream C clients for any upcoming monitors. Staff will need to collect documents such as pay stubs and other sensitive documents as per the program's deliverables and contractual obligations. Data entry in Case flow will also be required.

Some of the tasks of this position include:

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- Providing strong customer service by greeting participants in person and over the phone in a pleasant and friendly manner.

- Providing orientation and resources to current participants, highlighting services and programs offered in the centre.

- Assisting participants in the use of computers and other techniques to conduct information searches, online applications, resume tools, online training tools, etc.

- Assisting with administrat

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