Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Assistant Store Manager is responsible for assisting with the daily operations of the location, ensuring high standards of customer service. The store manager will drive sales performance, ensure sales targets are met, provide training to fellow employees while providing an exceptional shopping experience. Additionally, they will assist with stock and inventory also ensuring that all visual merchandising aligns with Margiela standards. This position will be based at the Vancouver Oakridge Shopping Centre.

Job DescriptionSales

Meet store sales and target goals

Maximize profitability through optimization and controlling of expenses

Reach the achievement of Key Performance Indicators

Customer Service

Strong customer service skills to provide courteous and precise customer satisfaction

Strong organizational skills, multi-tasking and prioritizing capabilities

Follow-up with clients through telephone calls, letters, cards and special announcements keep book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.)

Align with style and qualitative standards of the Brand throughout Sales and post-sale process

Take full advantage of all contacts with customers in the Store and promote both the Brand and Product

Collaborate with other colleagues to achieve business objectives





Constantly keep up-to-date regarding fashion trends;

know and monitor competition

Demonstrate, recommend and style the products available;

promote wardrobing

Schedule client appointments and pull merchandise for clients in advance of appointments

OperationsTraining

Train store employees on accurate use of store training programs, specifically the Customer Service program along with maintaining high-training standards

Development & Performance

Report to management team the strengths and areas of development for store personnel

Suggest to the management team appropriate action to promote and encourage the Supervisor's own professional development by using tools and best practices

Merchandising

Assist with monitoring store merchandise standards and needs through appropriate reports and store team feedback

Assist with ensuring that visual merchandising guidelines (criteria and quantities) align with Margiela standards

Ensure constant updates are executed

Assist with providing daily training to store employees.

Provide appropriate feedback to management team

Loss Prevention

Minimize stock loss by implementing and executing all control Policies and Procedures

Keep store personnel accountable and responsible for all inventory control and Loss Prevention Policies and Procedures

Assist with organizing and carrying out an accurate stock inventory by implementing the Stock Take Procedure

Compliance

Maintain safe working conditions for employees and customers

Follow all company policies

Qualifications and Education Requirements

2+ years experience in a client-driven environment in lead sales or supervisory role.

Leadership skills.

Excellent customer services skills.

Ability to work in a fast-paced workplace.

Highly organized with exceptional time-management skills.

Preferred Skills

4 year degree and/or equivalent combination of work and experience.

1+ years supervisory experience.

Experience in luxury or high-end, client-based environment.

Customer/Client Focus.

Communication Proficiency.Organizational Skills.

📌 Maison Margiela Assistant Store Manager, Vancouver
🏢 Maison Margiela
📍 Vancouver