Location: Remote Virtual

Pieces Canada Office

Type of Employment: Permanent 80% (versatile work schedule possible)

Management/Non-Union Position

Compensation: $80,000 to $100,000

Posting Closing Date: April 13, 2026 (Applications are accepted until 23:59 Atlantic Time)

COMPANY PROFILE

Pieces Canada is a national learning and development company, founded in 1997, dedicated to the development of evidenced-informed educational programs for health care practitioners supporting older adults living with complexity, across the care continuum. At its core is the PIECESÔ Approach, a recognized best practice in the clinical assessment and care planning for older adults with complex chronic conditions, associated risks and changes in behavioural expressions.

Pieces Canada is a vibrant, innovative, and expanding Company with a long-standing history and exemplary reputation. Currently Pieces Canada has contractual relationships with six provinces where the PIECES Approach is being implemented. The Company is at a critical and exciting juncture for growth to meet increasing requests to partner related to implementation of the PIECES Approach, development of Certified PIECES Educators, learning resources, electronic applications of the PIECES Approach, as well as research and other opportunities. The Program Manager will have a critical role in co-creating, leading, and implementing growth possibilities.

ABOUT THE ROLE:

Reporting to the Pieces Canada Directors, the Program Manager is accountable for operational oversight and collaborative support of the Pieces Canada Office (PCO) team. This position will function in a leadership role providing advice to support the development and implementation of identified priorities, including learning resource development, and innovative projects and partnerships. Duties include:

- Provide leadership and support to the PCO team, encompassing the management of day-to-day operations, human resources functions, and ensuring adherence to organizational policies and procedures.




- Coordinate the recruitment and selection processes for PCO and project team members in consultation with relevant Directors.
- Evaluate, monitor, and plan for necessary system changes and improvements.
- Cultivate and manage relationships with a range of internal and external stakeholders, including community and long-term care (LTC) organizations, hospitals, health regions, academic institutions, and provincial governments, to effectively implement and support the PIECES Approach.
- Collaborate on program budgets, oversee expenditures, and strategically forecast resource requirements, including the provision of financial reports to leadership and stakeholders.
- Furnish logistical support to projects and oversee the entire process, from initial incubation through to project completion and delivery.
- Collaborate with directors to analyze and evaluate system information, informing the development of future opportunities for PIECES Canada.
- Ensure the quality of program services by responding to evaluation data and implementing appropriate improvements, including the utilization of client feedback to recommend systematic changes or opportunities for service expansion.
- Supervise the creation and/or utilization of appropriate databases and spreadsheets to support service delivery and planning processes. Conducts analysis and maintains data for key performance indicators and other required metrics.
- Quality assurance and improvement: Develop and coordinate program evaluations to ensure new and existing programs effectively address client needs, incorporate best practices, and adhere to contractual commitments and budget requirements.

WHAT YOU BRING TO THE ROLE:

- A University Degree in a related field (e.G. health sciences, social/policy sciences, public administration, health administration or business administration).
- A minimum of 5 years of progressively responsible experience managing operational functions. Equivalencies : Directly related experience or education considered on the basis of: 1 year of education for 1 year of experience;

or 1 year of experiencefor 1 year of education &

📌 Program Manager, Pieces Canada (Saint-Jean-sur-Richelieu)
🏢 Pieces Canada
📍 Saint-Jean-sur-Richelieu