The Royal Conservatory is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, teacher certification and arts-based social programs.Whether at our schools, at Koerner Hall or within our corporate administration, please see the job postings below for opportunities to join our team.
Director, Development Services and Operations - (RCM495.1)Share this job as a link in your status update to LinkedIn.
Job Title
Director, Development Services and Operations
Job Type
Full-time
Location
The Royal Conservatory - Toronto, ON M5S 1W2 CA (Primary)
Job Description
The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. Graduates from its two performance training programs, The Glenn Gould School and The Phil & Eli Taylor Performance Academy for Young Artists, regularly perform on major international stages. The RCM is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit for more information.
What is the Opportunity?Reporting to the Vice President, Development, the Director, Development Services and Operations leads and oversees the fundraising services and operations of The Royal Conservatory’s (RCM) Development department.



This role manages programs and the staff who are tasked with responsibilities related to fundraising activities in finance and gift administration;

data, informationmanagement, reporting and online systems;

prospect management andresearch;

writing and communications;

and office management and administration. The Director, Development Services and Operations also works closely with other senior leaders inside and outside of the department, and maintains a close day-to-day working relationship with the RCM’s Finance, Human Resources and IT departments.
Main Duties & ResponsibilitiesFinance and Gift Administration
Acts as the chief liaison and controller between Development and Finance to ensure accurate reporting and compliance with corporate policies and procedures
Serves as authority on CRA and RCM gift acceptance policies and procedures to ensure legislative compliance and maintenance of professional standards
Supervises the processing and handling of donations and tax receipts including the acceptance of gifts of securities
Oversees the operation and maintenance of online donation systems and relationships with their suppliers
Manages the creation of donor agreements and related documents
Ensures expenses and revenue are tracked accurately and in a timely fashion




Works cooperatively with Finance in responding to requests for information and providing financial reports and analysis
Leads the annual business planning and budgeting processes including goal-setting and forecasting for Development
Oversees the department’s expenses and payment of suppliers and vendors
Data, Information Management, Reporting and Online Systems
Oversees all aspects of the fundraising database to ensure accurate operational tracking and reporting, and report development and preparation
Tracks performance standards for data management against established benchmarks and goals
Develops appropriate controls and processes to maintain the integrity of the database
Ensures the database is kept current and donor information is effectively captured and recorded
Implements industry best practices in determining data architecture, coding, business rules and procedures
Oversees data extraction and the production of lists, mailings and data pulls
Liaises with suppliers regarding projects and work related to the database
Trains development team on current database usage as well as recent functionalities introduced to the system
Establishes the systems and processes for storing and maintaining electronic records and hard copy files
Fulfills compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA)
Collaborates with Information Technology and other departments with respect to access to databases outside of Development to support the fundraising activities of the department for the purposes of mailings, communications, analysis, and p

📌 Director, Development Services And Operations (Toronto)
🏢 The Royal Conservatory
📍 Toronto