Job Posting – Customer Service Coordinator (Term, Full-Time)

Employment Type: Term, Full-Time (approx. 12-Month Contract), with possibility of permanent full time position

Start Date: As soon as filled

Salary: $47,200 – $70,800, with a current hiring range of $47,200 – $59,000(salary is based on experience and qualifications)

Reports to: Facilities Manager

Direct Reports: N/A

Vacancy Status: Fill a future vacancy

About Centretown Citizens Ottawa Corporation (CCOC)

CCOC is a community-based, tenant and member-directed, non-profit housing organization whose mission is to create, maintain and promote housing for low and moderate-income people. We value diversity, collaboration, inclusive and open decision-making, innovation, creativity, and sustainability.

The Customer Service Coordinator works as part of a team to provide tenant service, perform front desk reception duties, support key operations for multiple departments and contribute to the good functioning of the office.

Responsibilities

Responsibilities include, but are not limited to the following:

- Provide tenant service and perform front desk reception duties by:
- Developing and maintaining positive relationships with tenants;

- Greeting and assisting walk-in traffic, answering phones (main line and contractor line) and principal e-mail accounts;

- Receiving, logging and responding to majority of tenant service requests;

- Giving out rental information, including information specific to affordable housing;

providing information regarding the Registry and subsidized housing;

- Receivingrentsand rent deposits and issuing receipts;

- Cutting keys, processing key payments and managing key returns;

- Managing the booking of meeting rooms;

preparing meetingroom rental packages, managing key distribution,



deposits and payments;

- Listeningto grievances and responding to complaints;

referring inquiries to appropriate employees as needed;

- UpholdingCCOC's customer service standards for acknowledging and responding to messages in a timely manner;

- Collecting rentcheques from tenants and entering into Yardi;

- Receivingtenant subsidy applications and advising the tenants of any discrepancies.

- Provide support to other departments by:

- Initiating work orders and purchase orders, scheduling employees or contractors to do the work and keeping track to ensure work is completed in a timely way;

receiving purchase orders and initiating notices of entry as needed;

- Referringcomplex and/or ongoing service requests to appropriate employees within Facilities Management Department and working with employees to ensure follow up;

- Facilitating communication and coordinating between employees, contractors and tenants on an ongoing basis;

- Managing guest parking, providing support to the Rental Department in the management of parking by tenants/applicants;

receiving parkingpayments and issuing parking refunds;

- Receivingand verifying documentation from tenants;

- Managing bike parking agreements and maintaining accurate records of active bike parking permits;

- Responding to emergencies by dispatching employees or contacting appropriate agency;

- Recordingpertinent information for reference;

- Working directly with tenants and other departments to help maintain a high quality of life and sense of community.

- Contribute to good general functioning of the office workplace by:

- Performing beginning and end of day tasks to secure the office;

- Keeping the main reception area of the office clean and tidy;

- Managing the mail out functions, courier pickup and delivery;
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📌 Customer Service Coordinator – Term, Full Time (Boucherville)
🏢 Centretown Citizens Ottawa
📍 Boucherville