Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while

we offer
great perks and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Role Overview: (Remote Canada)
Own internal platform tooling that enables hundreds of developers to deploy, operate, and scale services across global Genesys Cloud regions. You will build reliable automation, APIs, and developer experiences that improve deployment velocity, reduce operational risk, and strengthen service health at scale. At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact, and this role helps ensure our cloud platform remains resilient, observable, and easy to operate. You will partner across engineering teams to influence platform standards and deliver improvements that make day to day development and operations faster and safer.

Key Responsibilities
* Build and evolve internal tooling and services that streamline deployments, health checks, and operational workflows across multiple worldwide locations
* Design and maintain REST APIs and backend services in Python that enable self service platform capabilities for engineering teams




* Improve reliability and performance through pragmatic architecture enhancements, capacity planning, and scalability focused changes
* Implement and maintain unit and integration tests to increase confidence, reduce regressions, and support continuous delivery
* Strengthen observability by enhancing metrics, logging, and alerting to improve mean time to detect and mean time to recover
* Provide thoughtful code reviews and technical guidance that raises quality and consistency across services
* Collaborate with cross functional platform stakeholders to gather requirements, validate solutions, and drive alignment on shared standards
* Partner effectively with remote team members to deliver highly available, secure, and scalable features from design through productionRequired

Qualifications:
* 4+ years of professional software development experience after completing formal education
* Authorization to work in Canada on a permanent basis without current or future employer sponsorship
* Strong backend engineering experience with Python, REST API design, and production grade service development
* Experience building distributed systems with a practical understanding of scalability, availability, and fault tolerance
* Hands on experience with AWS services such as DynamoDB, S3, SQS, SNS, and CloudFormation
* Experience with REST API frameworks such as Flask, Django, or equivalent




* Experience with NoSQL data stores and designing data models for performance and operational simplicity
* Working knowledge of CI/CD and automation tools such as Jenkins and Ansible
* Strong written and verbal communication skills, with the ability to collaborate across teams and time zonesPreferred

Qualifications:
* Experience developing or maintaining internal developer platforms, platform tooling, or DevOps enablement products
* Familiarity with modern JavaScript frameworks and Node.
Js for building supporting web tooling or UI surfaces
* Experience with Java in a microservices environment
* Experience with additional cloud providers such as Microsoft Azure or Google Cloud Platform
* Experience operating and improving production workloads, including incident response and operational excellence practicesBenefits That Support You:
We invest in your well-being, because when you’re at your best, so are the experiences you create.
* Comprehensive extended group health coverage
* Generous paid time off, including vacation and personal leave
* Retirement savings program with employer RRSP matching up to a prescribed maximum amount
* Family-friendly advantages, including parental leave top-up and adoption assistance
* Growth and development opportunities through access to learning resources and internal mobility programsExact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on advantages and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.
This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus

📌 Sr. Devops Engineer (Toronto)
🏢 Genesys
📍 Toronto