D-Wave (NYSE: QBTS)
, D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. We are the world’s first commercial supplier of quantum computers, and the only company building both annealing and gate-model quantum computers. Our mission is to help customers realize the value of quantum, today. Our quantum computers — the world’s largest — feature QPUs with sub-second response times and can be deployed on-premises or accessed through our quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations trust D-Wave with their toughest computational challenges. With over 200 million problems submitted to our quantum systems to date, our customers apply our technology to address use cases spanning optimization, artificial intelligence, research and more. Learn more about realizing the value of quantum computing today and how we’re shaping the quantum-driven industrial and societal advancements of tomorrow: .
You can read more about our company and our innovations in the pages of The Wall Street Journal, Time Magazine, Fast Company, MIT Technology Review, Forbes, Inc.
Magazine, Wired and across many whitepapers.
At D-Wave, we’re helping customers realize the value of quantum computing today and are shaping the quantum-driven industrial and societal advancements of tomorrow.

About the role

We are seeking an experiencedEngagement Manager to join our Customer Success team.
This is an exciting opportunity to work with industry-leading customers and partners, and to buildquantum optimizationsolutionspowered bythe most advanced quantum computer in the world.
Reporting directly to the Director of Customer Success, you will serve as the primary liaison between D-Wave and its clients, cultivating andmaintainingstrong relationships.



You will oversee customer engagements, manage expectations, and ensure the successful delivery of services, all while aligning client needs with the company’s strategic goals. Your role will be instrumental in driving the successful deployment of quantum optimization solutions,facilitatingseamless communication, and fostering long-term, productive partnerships.
The Engagement Manager will play a key role in external sales calls, collaborating with both internal teams and customers to develop tailored professional services proposals for quantum optimization solutions. This strategic position involves cultivating strong relationships with major clients and key strategic partners, including large application software companies and consulting firms.

What you'll do

Establish and nurture robust relationships with clients, understanding their needs and priorities to tailorquantum optimizationsolutions effectivelyandsettingand managing customer expectationsLeadproject execution from initiation to completion, ensuringtimelydelivery and adherence to project scope and budgetDevelop financial business cases to justify the value of our Quantum Optimization solutionsServeas the primaryliaisonbetween clients and internal teams,ensuring transparent communication, addressing concernsefficiently,



and managing expectationsCoordinate communication and executive reviews withcustomers'and D-Wave executive sponsorsCollaborate with cross-functional teams within D-Wave to ensure smooth project execution and alignment with client requirementsMonitorproject progress,proactivelyidentifypotential risks, and implement corrective actions toensure successful outcomes and tomaintainclient satisfactionPrepare regular reports for clients detailing project status, key metrics, and actionsParticipate in sales calls with industry-leading customers and develop proposals and statements of workTranslateclient needsinto actionablerequirements for internal productteams,advocating the customer’s perspectiveforprovisioning activitiesEnsure properprojectcloseoutincluding lessons learnedandhandover totechnicalaccount managerLead presales scoping activities to define project scope,responsibilitiesand businessvalue potentialAbout You
Bachelor’s degree, Agile/Scrum certification, or equivalent education and experience7+ years professional experience successfully consulting and/or leading delivery of complex software development projects at large scaleAbility to clearly articulate complex information to both technical and non-technical audiencesStrong interpersonal skills to build rapport and trust with clients at all levelsProven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlinesUnderstand client needs and develop tailored solutions that align with business objectivesProven ability to lead, mentor, and empower internal teams by providing clear direction, removing obstacles, and fostering a team-oriented setting to drive successful project outcomesAbilitytoidentifyand resolve issues proactively, effectively navigating challenges with clients.
Excellent verbal and written communication skills, inc

📌 Staff Engagement Manager (Toronto)
🏢 D-Wave
📍 Toronto