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Technical Support Representative - Val D'Or Service

Functional area: Service

Onsite or Remote: Onsite

Country/Region: CA

City: Val D'Or

Location:Val D'Or, Quebec, CA, J9P6Y7

Company name: Epiroc

Date of posting: Sep 25, 2026

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and secure equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

- Competitive wages and annual employee bonus and incentives as applicable to certain positions.
- Family-friendly benefits package.
- Company matching group retirement savings plan.
- Paid vacation and sick time.
- Fleet vehicles and travel allowances (as applicable).




- Support for relocations.
- Employee perks and discounts.
- Trades apprenticeships.
- Support for growth, training and education.
- Progressive flexible work arrangements as applicable to certain positions.
- Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

Join Our Team as a Technical Support Representative - Val D'Or Service at Epiroc

The Technical Support Representative is to promote and support the market development of the respective business line products in Canada. The main purpose of this job will be to provide technical assistance to all external and internal customers. Mentoring of junior technicians will be expected. Assisting with technical warranties and quality concerns reported by customers and the sales/service support teams. Site reports, monthly reports, studies etc. to ensure issues are documented, performance is measured and product lines are successful at all sites.

Work Type: Hybrid

Responsibilities:

- To provide training to our account management team and customers on use of product
- Help diagnose and guide internal and external customers through technical issues
- Field test and trials of product improvements solutions
- Product application support,



working with Product Specialist Team
- Quality assurance for both shop and field teams
- Major warranty investigations, warranty claim reporting back to the factory
- Report concerns of product lines to the PC both Capital and Remanufactured Equipment
- Ocasional Global Support
- Travel inside and sometimes outside of Canada.
- Release and manage National TSNB
- Test new and existing products on customer work sites
- Provide "hands on" technical support in the after-sales process
- Develop technical documentation and other sales tools
- Manage projects from inception to completion
- Product development and continuous improvement
- Assist in Local modifications requests
- Conduct productivity studies
- Utilize data supplied by our customers
- Collect data by observation underground
- Write field reports and communicate to the PC
- Productivity reports
- Trip reports and present finding to the PC and internal groups
- Meeting reports
- Help manage National Fleet
- Liaise with Global Technical Service group and internal service team
- Become well versed in all products and their available options
- Become well versed in Canadian specific requirements for all products
- Coach and Train field service teams as well as product administrators/planners.
- On-going issues management and meetings with BEV sites at least for the first 6 months to a year
- Working with the training department to maintain and have good BEV training that is updated and relevant
- Collection of performance tracking to support real-time data

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📌 Technical Support Representative (Val-d'Or)
🏢 Epiroc
📍 Val-d'Or