Overview
See what you can do with ProphixProphix helps finance teams work with greater flexibility and confidence through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on higher-value work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will be part of a human-centered innovation journey where intelligent tools support better outcomes while people lead the decisions that matter.
We’re headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia.
We are looking for a detail-oriented and strategically minded RevOps Analyst to join our Revenue Operations team. The RevOps Analyst will play a key role in optimizing our Customer Success operations to drive revenue growth and improve operational efficiency. This position requires a blend of analytical prowess, technical expertise, and process optimization skills.
What You Will Do
Analyze customer retention, churn, and expansion trends across ARR, cohorts, segments, and lifecycle stages to surface risks, opportunities, and actionable insights for leadership.
Partner closely with Customer Success leaders and Managers to support QBRs, renewals, and account planning through data-driven insights, forecasts, and customer health analysisOwn and maintain ARR-related reporting (renewals, upsell, downsell, churn, GRR, NRR), ensuring accuracy, consistency, and executive-ready outputs.
Develop and maintain comprehensive documentation of revenue operations processes, guidelines, and policiesUphold governance processes to ensure the integrity and accuracy of data across all systemsSupport the month-end ARR close process by ensuring accurate processing, reconciliation, and alignment of customer revenue data.




Lead the selection and implementation of novel technologies and tools aligned with revenue operations objectivesFacilitate cross-functional projects and initiatives aimed at enhancing overall operational efficiency and fueling revenue growthMaintain open communication channels with stakeholders from Finance, Customer success, Sales, Marketing, and other departments, fostering a cohesive feedback loopMonitor system activity to ensure adherence to prescribed processes by all usersMaintain a holistic perspective of all business processes and user interactions within the system(s), discerning cross-functional impacts and recommending optimizationsProvide technical expertise and develop innovative solutions to address business challenges, conducting detailed analysis of technical and business requirementsSupport ad hoc analysis and strategic initiatives acrossWhat You Will Bring
If this role excites you but you don’t meet every requirement, we still encourage you to apply. At Prophix, curiosity, adaptability, and diverse perspectives matter. Your experience may be exactly what we need.
Required QualificationsDeep expertise in ARR and retention analytics, with a solid understanding of renewals, churn, expansion, GRR/NRR, and how customer behavior translates into revenue outcomes.3-5 years of progressive experience in revenue operations, sales operations, or financeAdvanced analytical and systems proficiency,



including CRM and CS platforms (e.
G., Salesforce, Churn Zero) and data analysis/reporting tools (e.
G., Excel, Tableau), with a strong focus on data accuracy and governance.
Exceptional communication and collaboration skills, with a proven track record of effective cross-team collaborationMeticulous organization and attention to detail, coupled with the ability to manage multiple projects concurrentlyProactive problem-solving aptitude with a mindset geared towards continuous improvementComfort using AI tools responsibly to support tasks such as research, drafting, or data reviewAbility to learn new tools and adapt as technology evolvesCuriosity and openness to exploring new approachesCollaborative mindset when working with teams and technologyMust be legally entitled to work in the country where this role is locatedWhat Success Looks Like
30 days: You understand our tools, product, and peopleWithin 90 days: You work independently on meaningful tasksWithin 6 months: You contribute ideas, improvements, and measurable impactWhy Join Prophix?
Prophix builds technology that helps organizations plan, forecast, and make better decisions through Prophix One™, our Financial Performance Platform. You’ll work with colleagues and customers across multiple regions, contribute to a platform used by thousands of organizations, and help advance our AI-enabled capabilities that support smarter, more human-centred work. You’ll also have opportunities to grow your skills, learn modern tools, and collaborate with leaders who value continuous improvement.

We offer
flexibility depending on team needs and employee location, and our work is anchored in our values: Pursue Excellence, Build with Purpos

📌 Revops Analyst (Toronto)
🏢 Prophix
📍 Toronto