At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures,

we offer
flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future;

one that is human-firstand accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
Travel to Office expectations
For Remote Roles : If this role is remote,



there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary
The Technical Account Manager’s (TAM) key objectives are to proactively enhance the quality of service and to help clients better leverage the Long-Term & Post-Acute Care and Acute & Payer solutions. Teamed with the Customer Success Manager and the Support Team, the TAM acts as a technical liaison between the client and the organization, facilitating the communication, advocating on client’s behalf, and ensuring the right stakeholders are engaged in any project, communication and decision making. They are robust members of the Customer Support organization and report to the Manager, Technical Account Management.

Key Responsibilities

Understanding client’s business and technical requirementsProactively identifying and driving improvements that increase stability and scale of technical infrastructureProactive, solution-oriented problem solving,



ensuring effective platform adoptionConducting periodic meetings in conjunction with the Customer Success Manager to ensure on-going satisfaction and to maintain visibility of any technical projectsProviding answers to customer inquiries and managing a diverse and complex scope of support issues that go beyond help Desk questionsUsing a deep understanding of the customer’s build to anticipate downstream impacts of changes and proactively mitigate risk associated with updates or changesDeveloping action plans in collaboration with Customer Success ManagerHelping to identify opportunities to improve/optimize existing processesIdentifying and analyzing underlying trends and helping with root cause analysisActing as a direct point of escalation for high impact Support cases and/or projectsEnsuring clients have early visibility into product releases and roadmapProviding customer feedback and potential opportunities to relevant internal groupsYour Key Strengths
Proven work experience in a TAM, Project Manager or similar client facing roleExperience dealing with large customers and complex support issuesStrong customer orientation and service skillsProven ability to build rapport, trust, and respect with customer contacts at any level–from tactical to executiveSolid technical background with hands on experience in digital technologiesIn-depth knowledge of the healthcare industryAn ability to grasp customers’ business objectivesEngaged, pro-active and drivenExcellent verbal and written communication skillsStrong presentation skillsStrong analytical and problem-solving skillsTeam player and able to work independently without supervisionAbility to influence, coordinate and interact internal and external stakeholders$100,000
- $112,000 a yearUS: At PointClic

📌 Technical Account Manager (Toronto)
🏢 PointClickCare
📍 Toronto