Director, Medical ServicesFull-Time, Permanent (Benefitted)London, ON (main office in London, with travel in Thames Valley region)Application Deadline: April 6, 2026We’re dedicated to igniting hope and supporting change for all.
As Director, Medical Services, you will play a pivotal leadership role in shaping the future of mental health and addictions care in Thames Valley. You will provide leadership and oversight for the Medical Services portfolio, ensuring effective planning, organization, staffing, and ongoing evaluation of the medical programs. You will apply strategic, long-term thinking to enhance internal operations, address emerging challenges, and leverage opportunities, while working collaboratively with the organization’s leadership team.
Internally, you will be responsible for nurturing a culture of compassion, inclusion, respect, and collaboration, inspiring teams to innovate and pursue excellence in every aspect of care. By supporting a dedicated group of managers and diverse programs, you will ensure that every client experience reflects dignity and hope through person‑centred support.
Through visionary leadership, strategic direction and thoughtful advocacy, you will help deliver services that empower individuals and families to thrive in their recovery and wellness journeys.
WHAT WE'RE OFFERING:
- What you'll be making – $53.06‑$58.31 per hour
- When you'll work – 70 hours over a two‑week period;

Monday‑Friday 8:30am‑4:30pm
- Where you’ll work – The organization’s administrative office is located in London, ON;

however, this position will provide support throughout our service region including Middlesex, South Huron, Oxford, and Elgin counties. Travel across the organization’s service region will be required.
- What your advantages will be – After a 90‑day waiting period,



eligible for extended healthcare benefits
- Your pension plan – Immediately enrolled in Healthcare of Ontario Pension Plan (HOOPP)HOW YOU WILL BE MAKING A DIFFERENCE:Program Development & Implementation:
- Develop the overarching plan for each of the Medical Services’ programs
- Develop program outcome goals and indicators as well as evaluation mechanisms to ensure each program meets needs of individuals‑served, agency and Ministry standards and or Municipal standards
- Establish and implement internal operational policies, guidelines and procedures
- When requested by the VP, Services and Supports undertakes the planning, implementation, execution and evaluation of special projects
- Develop new initiatives and effective management of a variety of Medical Services’ programs and services to support the strategic direction of the organization
- Develop, implement, and analyse short‑ and long‑term goals and objectives to achieve the successful outcome of the programs
- Develop and oversee the delivery of CMHA TVAMHS’s medical services initiatives within its catchment area
- Monitor the day‑to‑day delivery of programs and services
- Provide oversight on program standards, using evidence‑informed practiceStrategic Planning:
- Develop and maintain strategic partnerships with community organizations and government entities to expand resources and support for services




- Collaborate with other departmental leaders to ensure the maintenance of high visibility in local communities (representation at local tables, where appropriate)
- Advocate for policy changes and funding that support the expansion and sustainability of services
- Serve as the public face of Medical Services, representing the organization with professionalism, compassion, and credibility;

participate in speakingengagements and public relations opportunities to bring awareness and attention to service needs in our communities
- Work collaboratively with the Senior Leadership Team (SLT) and the Extended Leadership Team (XLT) to develop new initiatives to support the strategic direction of the organization and initiatives that contribute to risk management
- When required, represent the SLT at Board of Directors meetings and provide input on strategic objectives
- Conduct regular meetings with all partners to communicate relevant organizational information, obtain staff input and feedback, plan and evaluate program services
- Collaborate on research initiatives with partners at the local, provincial, and national levels when it is ethical, strategic, and beneficialAdditional

Responsibilities:
- The Director will also have responsibilities related to people leadership, financial and resource management, and quality, risk, and performance.

WHAT YOU'LL NEED
TO APPLY:Police Criminal Record Check RequirementsSuccessful candidates must have a satisfactory Police Criminal Record Check completed.
We require the following

qualifications:
- University degree or college diploma in a relevant field of study (primary proof of credentials will be required during the hiring process, i.
E., original degree/diploma or official transcri

📌 Director, Medical Services (London)
🏢 Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
📍 London