About API the company (API) is the global leader in crew accommodation and travel logistics, powering over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.
Job Overview We are seeking a highly skilled engineer responsible for designing, building, and maintaining workflows using native Jira Service Management (JSM), Jira and Confluence tools and APIs to streamline processes, integrate systems, and reduce manual work, requiring skills in scripting (Python/REST), API integration, system administration, and collaboration with technical and non-technical teams to drive efficiency and support AI/ML initiatives. The role is focused on leveraging automation to improve teamwork and operational clarity. You will be responsible for designing, developing, and maintaining scalable applications in a fast-paced, agile environment. The candidate is expected to have at least 3-5 years of experience.
Key Responsibilities
Workflow Design & Implementation:
Creating complex automation rules (triggers, conditions, actions) for JSM, Jira, and Confluence.
Integration:
Connecting Atlassian products with external tools (Slack, Teams, Salesforce) using webhooks and APIs.
Scripting & Development:
Using Python, PowerShell, or REST APIs for custom automation and integrations.
System Administration:
Configuring Atlassian and related products (workflows, fields, permissions) for optimal automation.
Collaboration:
Partnering with product owners, engineers,



and business teams to identify needs and deliver solutions.
Support & Maintenance:
Troubleshooting issues, managing defects, and ensuring system performance.
Key Skills & Qualifications
Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
Strong understanding of RESTful APIs, JSON, and data transformation.
Scripting (Python/PowerShell) and integration tool experience.
Problem-solving, analytical, and communication skills.
Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.
Experience with AI/ML concepts is a plus for advanced roles.
Required Qualifications
Strong problem-solving skills and the ability to work through ambiguity to define clear solutions.
Languages & Frameworks: Java, JavaScript, Spring, Node.Js, Angular, React.Js, JSF
Databases: PostgreSQL, DynamoDB
Cloud & DevOps: AWS, Tech Ops, pipelines
APIs & Services: REST, SOAP, JSON, PINGFederate, SAML
Tools & Testing: Postman, Swagger, JUnit, Jasper
Architecture & Design: Microservices architecture, secure authentication, performance optimization
Preferred Qualifications




Strong understanding of software design principles and architecture pattern.
Excellent problem-solving and communication skills.
Education BSc/BA in Computer Science or Software Engineering or related field.
Position Type and Expected Hours of Work This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.
Supervisory Responsibility None.
What’s In it for You
RRSP with employer matching
Paid Time Off
Extended health insurance, LTD, life insurance, and Employee Assistance Program
High-growth oriented environment with results-driven team
Opportunity to ensure smooth technical operations that directly support and enhance the experience of users globally
Compensation Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.
AAP/EEO Statement The company is an Equal Prospect Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion,

📌 Process Automation Engineer (Markham)
🏢 API
📍 Markham