Overview
Artificial Intelligence. Actual Impact.
At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. Our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you 're excited by the idea of using AI to make work-life better for real people, you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the
Docebo Heart : trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
About The OpportunityAs a Technical Account Manager at Docebo, you’ll build strong, long-term customer partnerships by aligning business goals with Docebo’s LMS solutions. You’ll act as a trusted technical advisor, helping customers maximize platform value, drive adoption, and stay ahead of future learning needs.
You’ll serve as the technical liaison between customer stakeholders and Docebo teams, translating strategy into scalable solutions, proactively managing platform health, mitigating risk, and guiding customers through innovation.



Working closely with Account Teams and internal experts, you’ll ensure customer success across the full lifecycle.

Key Responsibilities

Translate customer business goals into long-term technical strategiesOwn the technical and product relationship for assigned accountsMonitor platform health, integrations, APIs, and usage trendsIdentify and mitigate technical risks before they impact business valueGuide customers through recent features, releases, and best practicesDeliver executive-level updates on performance, SLAs, and roadmap alignmentCollaborate across teams to support pilots, critical events, and strategic initiativesRequirements
5+ years technical troubleshooting experience in a SaaS environment2+ years enterprise or large-account management experienceKnowledge of SSO protocols (OAuth 2.0, SAML), APIs, and web technologies (JavaScript, HTML, CSS)Experience with at least two of: iPaaS tools, SQL, or BI/data platformsStrong communication skills with technical and executive audiencesAbility to travel up to 25% and support EMEA time zonesPreferred Requirements
AWS Product Certification is a plus.
Experience in the e-Learning, Learning Management or HCM industry.
Experience supporting or consulting on platform performance, uptime, and scalability.
Our Total Rewards Philosophy
Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing:



We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
Our Promise to You
Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday offFamily First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).
Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.
About Docebo
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We 're a globa

📌 Strategic Technical Account Manager, Saas (Toronto)
🏢 Docebo
📍 Toronto