Senior Manager, Software Engineering - Risk, Fraud and Disputes
As Marqeta's
Senior Manager, Software Engineering
within our
Risk, Fraud and Disputes
pod, you will lead the design, development, and execution of
issuer-side disputes
across card networks and multiple payment rails. You will be responsible for building and operating systems that manage cardholder disputes, chargeback lifecycles, network rules, evidence workflows, and regulatory timelines.This is a
hands-on leadership role
for someone with deep experience in disputes and chargebacks who is AI-first, takes full ownership of outcomes, and is comfortable engaging directly with enterprise customers and networks to resolve complex dispute scenarios.We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland office. We'd love for you to join us to shape the future of payments dispute resolution.The Impact You'll HaveOwn the
end-to-end issuer dispute lifecycle, ensuring timely, accurate, and compliant resolution of cardholder disputes.Drive
AI-first automation, reducing manual handling and increasing efficiency across dispute classification, evidence management, and prioritization.Lead and mentor a high-performing team, improving
engineering velocity and system reliability
through intelligent workflows and automation.Act as the
technical and business-facing leader
in customer and network escalations, translating real-world issues into system improvements.Partner cross-functionally with Risk, Compliance, Product, Operations, and Legal to shape platform roadmap and dispute strategies.Who You AreExperienced engineering leader (8–12+ years in engineering,



4+ years managing senior engineers or managers).Hands-on
AI-first mindset : you embrace AI/ML to improve team velocity, drive automation, and reduce manual work.Strong ownership mentality — you thrive in ambiguity and take full responsibility for outcomes.Deep understanding of
issuer-side card and money movement disputes, including network flows (Visa, Mastercard, Discover, AmEx) and timelines.Comfortable
customer- and network-facing, translating technical details into actionable insights.Excellent communicator who can lead cross-functional initiatives and influence stakeholders.Nice to havesExperience integrating with network APIs e.G. ISO 8583.Background in fintech issuing platforms, core banking, or payments operations.Prior ownership of dispute automation initiatives that materially reduced manual effort or losses.Familiarity with Regulatory obligations (e.G., Reg E, PSD2 chargeback rules) in card issuing.What Success looks likeIssuer dispute resolution timelines
consistently meet or exceed network SLAs.Manual dispute handling
is materially reduced via AI-driven workflows.Loss rates decline
through better classification, evidence, and prioritization.Engineering team velocity improves
through automation and AI-assisted workflows.Customers and issuing partners
view the team as trusted experts.Clear
ownership, accountability, and operational excellence




across dispute systems.Your ManagerAshok Agrawal, Senior Director, Software EngineeringVirtual “Onsite” consisting of three-four 45-60 minute rounds (1 Pair Programming Interview included)OfferThis position is for an existing vacancy.Compensation and BenefitsMarqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The recent-hire
base salary
range for this position, reflected in CAD, is: 177,100 - 221,400We also believe in recognizing the contributions of our people. That 's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.Along with monetary compensation, Marqeta offersMultiple health insurance optionsFlexible vacation timeRetirement savings program with company contributionEquity in a publicly-traded companyMonthly stipend to support our remote work modelAnnual “development dollars” to support our people growth and developmentFamily-forming benefits and up to 20 weeks of Parental LeaveAbout Marqeta
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time.

📌 Senior Manager, Software Engineering (Toronto)
🏢 Marqeta
📍 Toronto