Our client is seeking a dynamic Team Lead for their Toronto Personal Lines Unit. In this role, you will be a senior resource and mentor to the team, while managing a book of personal lines clients. You will be responsible for recreating, securing and delivering high- quality insurance programs.
Compensation Range: $70,000 to $120,000 annually
Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.
Primary ResponsibilitiesResponsibilities include, but are not limited to:
Providing day-to-day leadership and guidance to the Personal Lines team while fostering a collaborative and high-performing work environment
Mentoring and coaching team members, supporting career development, technical knowledge, and service capabilities
Participating in performance management activities, including contributing to performance evaluations and providing constructive feedback to support team development
Assisting with the servicing of Personal Lines accounts when needed to support the team and maintain consistent client service standards
Providing technical guidance on coverage questions, underwriting concerns, and complex client situations
Supporting workflow coordination and service standards to ensure timely processing, accurate documentation, and high-quality client interactions
Reviewing operational reports and processing activities to help identify opportunities for improved accuracy and efficiency




Coordinating team meetings to communicate coverage updates, workflow improvements, staffing considerations, and company initiatives
Supporting branch leadership and the Office Manager with operational coordination and team support activities
Participating in departmental management meetings and communicating relevant updates and priorities to the branch team
Promoting a culture of professionalism, compliance, and client service excellence across the Personal Insurance team
Knowledge, Skills and RequirementsLicensing & Education
Active RIBO license in good standing
Minimum 10 years of insurance experience, with strong Personal Lines knowledge
Previous leadership, mentoring, or team coordination experience considered an asset
Strong technical insurance knowledge and problem-solving abilities
Excellent communication, organizational, and leadership skills
Ability to work collaboratively and support a positive team environment
Our client offersAn attractive compensation package and commission incentives, plus:
Hybrid work flexibility
Matching Group RRSP contributions
Two paid personal days each year
EFAP available through our group health benefits
Professional membership fees (including RIBO, IBAO, IIC)
Career development and educational reimbursement
Free parking and professional office space
Our client is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. Our client does not use AI to screen and/or assess candidate applications.
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📌 Personal Lines Team Lead (Toronto)
🏢 INSURANCE CAREER NETWORK
📍 Toronto