Date limite pour présenter sa candidature : 04/11/2026
Adresse : VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO
Groupe de famille d’emploi : Ressources humaines
We are seeking a highly motivated and experienced Training and Knowledge Management Specialist to join our team. In this critical role, you will modernize training content and delivery, establish and manage a centralized knowledge base, and drive operational communications and training initiatives. You will lead the design and implementation of a knowledge framework to ensure staff have access to accurate, timely, and consistent information. The ideal candidate will demonstrate a passion for continuous improvement, proficiency in instructional design, and experience in developing and maintaining knowledge repositories. With a focus on enhancing adoption, operational effectiveness, and continuous improvement, you will play a key part in delivering a world‑class client experience.
Responsabilités
Establish and manage the operations knowledge base and associated artifacts, ensuring all information is accurate, easily accessible, and consistently up to date.
Define, develop, and maintain knowledge management processes, standards, and templates to ensure the consistency and quality of knowledge articles.
Revamp and digitize training content and delivery methods to provide a modern, effective learning experience aligned with business objectives.
Support the creation of knowledge‑based products to strengthen the overall performance of the service center.
Monitor and evaluate the effectiveness of knowledge management initiatives, driving ongoing improvements that support organizational goals.
Collaborate with key stakeholders,



colleagues, and subject‑matter experts to identify knowledge gaps and recommend appropriate solutions.
Lead operational communications and training efforts, supporting change management activities to enhance operational effectiveness and service delivery.
Demonstrate strong project management skills by prioritizing and managing multiple projects in a fast‑paced environment.
Foster a collaborative, client-focused, and data‑driven team culture.
Build effective relationships with internal/external stakeholders.
Supports the execution of strategic initiatives;

includes trackingmetrics and milestones.
Continuously monitor industry developments and continually update programs to ensure they are competitive and effective.
Work independently on a diverse range of complex tasks, including handling unique situations as they arise.
Take on additional responsibilities as assigned to support the organization's ongoing needs.
Qualifications and Skills
Post‑secondary degree in Business, Education, Instructional Design, or a related field.
Experience in the wealth management industry or a similar field is preferred.
Experience in learning solutions, knowledge management, or operational excellence.
Proven ability to lead digital learning initiatives,



with experience in training delivery and instructional design.
Demonstrated capability in managing content development, with a strong understanding of knowledge management principles and processes.
Hands‑on experience with SharePoint, Microsoft Excel, and Microsoft PowerPoint.
Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
Great analytical and problem‐solving skills, with a focus on streamlining processes and driving operational efficiency.
Robust project and time management abilities;

able to handle multiplepriorities and meet deadlines.
Strong interpersonal and collaboration skills;

able to work independently and as part of a team in a fast‑paced, agile environment.
Experience supporting change management initiatives and establishing internal controls within an operational context.
Strong organizational skills and keen attention to detail.
Bilingualism (French/English) is an asset.
Salaire : $45,500.00 - $84,500.00
Type de rémunération : Salaire
Ce qui précède représente la fourchette et le type de rémunération de BMO Groupe financier. Les salaires varieront en fonction de facteurs comme l’emplacement, les compétences, l’expérience, les études et les qualifications pour le poste et pourront inclure une structure de commissions. Les salaires pour les postes à temps partiel seront calculés au prorata du nombre d’heures travaillées régulièrement. Pour les rôles à commission, le salaire susmentionné représente la cible de BMO Groupe financier pour la première année au poste.

📌 Training & Knowledge Management Specialist, Gam - C$45,500 - C$84,500 Par An - À Distance (Toronto)
🏢 BMO Groupe financier
📍 Toronto