RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems—before the subscriber ever needs to call.
Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our AI solutions, we’re looking for an AI Software Developer who thrives at the intersection of generative AI and practical engineering.
What You'll Do
Build and ship applied AI features that solve real-world WiFi and connectivity support problems for millions of users
Design, implement, and iterate on LLM-powered workflows, including prompt design, retrieval (RAG), tool use, and multi-step reasoning with a focus on reliability and customer impact
Own end-to-end delivery of AI features, from prototype to production, including integration with backend services and APIs
Evaluate model outputs for correctness, safety, hallucination, contextual grounding, latency, and cost;

use those insights to improve system performance
Collaborate closely with Product, CX, and Engineering to translate ambiguous support challenges into scalable AI-driven solutions
Contribute to shared AI tooling, testing frameworks, and evaluation processes that improve how the team builds and measures AI systems
Prototype quickly to explore new approaches and harden successful experiments into production-ready systems
Participate actively in design reviews and technical discussions, contributing thoughtful perspectives while continuing to grow your expertise
What You Bring




2–5 years of experience building and shipping software
Practical experience working with LLMs via APIs (e.G., OpenAI or similar), including prompt engineering, structured outputs, tool use, or RAG-based systems
Experience integrating AI systems into real products, including backend services, APIs, data pipelines, or customer-facing workflows
Working knowledge of model evaluation concepts such as grounding, hallucination detection, safety considerations, latency optimization, and cost-performance tradeoffs
Comfort working in modern AI development environments, and familiarity with cloud platforms such as AWS
Experience iterating quickly in startup or product-focused environments where ownership and velocity matter
Strong problem-solving ability;

able to move fromambiguous problem statements to practical, testable AI solutions
Explicit communication skills and a team-oriented mindset;

able to partner across disciplines and incorporate feedback effectively
Not the Right Fit If...
You’re primarily interested in training foundational models or conducting academic AI research rather than applying models to real customer problems
You’re focused exclusively on infrastructure, ML Ops, or backend systems without interest in the product and user-facing impact of AI




You thrive in highly structured enterprise environments with long planning cycles rather than rapid-moving, iterative product teams
Package Overview
The expected total compensation for this role is $120,000 - $150,000 CAD
Benefits through Manulife - Medical, Dental
Employee Assistance Program
Equity- Stock Options
3 weeks vacation plus an additional 10 days around statutory holidays to make long weekends longer
Onsite gym conveniently located downtown Kitchener
Weekly lunches
Our StackWe use AWS (EKS, Lambda, Dynamo, RDS), OpenAI, Elevenlabs, Snowflake, Node.Js, Python, React, Android, and iOS. You don’t need to know it all—but you should be comfortable picking up new tools fast.
About RouteThisRouteThis is a SaaS company headquartered in Kitchener-Waterloo, transforming how ISPs and smart home brands handle support. Our AI-powered platform turns reactive support into proactive resolutions—making WiFi issues faster to solve and easier to prevent.
We’re a team that values ownership, velocity, and customer obsession. We offer flexible work arrangements across Canada, competitive compensation, stock options, and a supportive environment for high-impact builders.
Sound like you? Apply now and help us shape the future of AI-first support.
Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, dis

📌 Ai Software Developer (Toronto)
🏢 RouteThis
📍 Toronto