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We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthenseconomies and communities. By prioritizing people, partnerships and places, we generate meaningful returnsfor OMERS members, enhance value for our capital partners and create a brighter world for our customers.

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We are currently looking for highly motivated Seasonal Guest Experience Representatives to join our team at Scarborough Town Centre in Scarborough.

At Oxford, we are committed to customer service excellence, delivered through a consistently elevated, hospitality-led approach to every guest interaction.

Reporting to the Guest Experience Supervisor, you will serve as a brand ambassador for Scarborough Town Centre, welcoming and assisting guests within a retail environment. Through thoughtful engagement,



you will create meaningful guest interactions delivering an elevated service that is consistently proactive, personalized, and present.

Please note that this is a seasonal fixed term position until January 2027.

You Will Be Responsible For

- Serving as a brand ambassador for Scarborough Town Centre, delivering a hospitality-led experience through proactive, personalized and meaningful interactions with guests
- Anticipating guests' needs and proactively seeking opportunities to create memorable experiences
- Ensuring the Guest Service area remains a welcoming and refined environment, including adhering to Oxford service standards (e.g. uniform and etiquette guidelines)
- Assisting customers with directions, information, and services while delivering other centre specific duties, as assigned
- Maintaining a thorough knowledge of the shopping centre's services, amenities, facilities, stores, and promotional activities and/or events
- Actively promoting and selling Scarborough Town Centre Gift Cards through proactive engagement and assisted selling techniques
- Supporting guest concerns, ensuring proper documentation, timely follow-up and notifying relevant departments




- Assisting with in-centre promotional offers and events that enhance the overall guest experience and drive engagement

Required Skills & Experience

- Post-secondary education in a related field preferred (i.e. Hospitality/tourism, Marketing/Communications)
- A positive and friendly attitude with the ability to engage guests confidently and initiate interactions
- Solid written, verbal and interpersonal communication skills; multilingual capabilities and considered an asset
- The ability to build rapport with shoppers, tenants, management, service providers, and all shopping centre personnel
- Capacity to thrive in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism
- Computer proficiency, including working knowledge of social media, Google Sheets and Microsoft Office programs
- Availability to work range of shifts including days, evenings, weekends, and holidays

Preferred Skills & Experience

- 1-2 years of experience in retail
- Hospitality or guest services environment is an asset
- The ability to stand for extended periods throughout the shift and perform light physical tasks as required, including lifting boxes
- Strong conflict resolution and problem-solving abilities
- Effectiveorganizationalandtime-managementskills

This posting is for an existing vacancy.
The expected hourly range for this position is $18.00-$19.00 per hour.

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive

📌 Guest Experience Representative (Toronto)
🏢 OMERS Administration
📍 Toronto