About Us:

Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada’s most energetic business sectors. We have one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices in Toronto, Vancouver and Calgary.

Our Culture:

At Cassels, our mission is to attract, retain and promote individuals of exceptional ability and talent from as broad a range of backgrounds as possible. We offer meaningful career opportunities, invest in professional growth, and foster an inclusive environment. Our Firm’s success is built on the unique skills, perspectives, experiences and values of each individual. We encourage a corporate culture that respects and celebrates the dignity, value and diversity of all.

Role Overview:

Our Toronto office is currently seeking an Endpoint Analyst for our Information Technology department, reporting to our Manager, IT Infrastructure. The Endpoint Analyst is responsible for implementing and supporting desktop image, corporate end-point technologies, and software updates. A strong technical and analytical mindset is the key to succeeding in this role. The role requires a team-oriented approach and the ability to work effectively with colleagues at all levels across the firm. Flexibility is key, since the position involves accommodating varying work schedules and being available for on-call responsibilities as needed.

The successful candidate will be responsible for:

- Creating and supporting Windows desktop image in Microsoft SCCM and Intune environment.
- Packaging, deploying, and maintaining desktop and mobile applications.
- Endpoint deployment such as desktops and Firm managed mobile devices.
- Following the user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results taking responsibility for end-to-end deployment and support.
- Troubleshooting and resolving hardware,



software, and connectivity problems on supported systems.
- Performing routine maintenance tasks on desktop systems and mobile devices, including software updates, critical patches, and system configurations.
- Coordinating with other IT teams to deploy and upgrade desktop hardware and software as needed.
- The maintenance and management Intune policies and GPOs
- Supporting and administering Citrix remote access system
- Responding promptly to desktop-related incidents, minimizing downtime and ensuring quick resolution.
- Documenting incident details, resolutions, and preventive measures for future reference.
- Collaborating with other IT teams to address complex technical issues and escalate problems when necessary.
- Communicating effectively with end-users to gather information, provide updates, and ensure customer satisfaction.
- Maintaining accurate and up-to-date documentation of desktop and mobile device configurations, troubleshooting procedures, and user guides.
- Contributing to the development and improvement of standard operating procedures.
- Providing 2nd level support to incidents as assigned and ensure proper escalation of calls and closure of incidents.

The successful candidate must have the following education, experience and/or demonstrated skills:

- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 5+ years of experience in endpoint support.
- Strong Working knowledge of the following Microsoft technology: Windows 10/11, SCCM, Intune, Microsoft 365/Exchange Online/Teams and Microsoft Azure.
- Strong troubleshooting skills for both hardware and software issues.
- Strong knowledge of Citrix and Azure Virtual Desktop (AVD)
- Working knowledge of Windows operating systems, Microsoft Office Suite, legal applications and Powershell.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced and high-pressure environment.
- Excellent communication skills and a demonstrated ability to create technical documentation.
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📌 Endpoint Analyst (Toronto)
🏢 Cassels Brock & Blackwell
📍 Toronto