Job Summary:The Manager, IT Managed Services leads Andar Software's IT Managed Services team and owns the reliability, security, and growth of our infrastructure — both the Private Cloud environment that runs our internal systems and the Cloud Hosting & IT Managed Services we deliver to customers across Canada and the United States.

Job Description

Job Description
Manager, IT Managed Services (North America-Remote)Annual Salary range: $110,000.00
- $125,000.00Who We AreAndar Software's story began more than 40 years ago when two individuals came together to develop Andar/360, a solution made specifically for the multi-faceted non-profit sector. In 2016, Andar Software joined Constellation Software Inc., within the Volaris Group vertical, and expanded its portfolio to include Cloud Hosting & IT Managed Services.

About the Role
The Manager, IT Managed Services leads Andar Software's IT Managed Services team and owns the reliability, security, and growth of our infrastructure — both the Private Cloud environment that runs our internal systems and the Cloud Hosting & IT Managed Services we deliver to customers across Canada and the United States.
This is a hands-on, player-coach role: you will lead and grow a small team of systems/DevOps engineers while staying close to the infrastructure itself. A flagship initiative for this role is directing Andar's migration off its own private hosting infrastructure onto AWS, and building the team and processes needed to support that platform as the company scales — including the infrastructure needed to support Andar's growing AI capabilities.
Reporting to the Director, Software Engineering & AI, you will partner closely with the Governance, Risk & Compliance team on security and compliance requirements,



and with Product Development on the roadmap for infrastructure that supports our software — including AI-powered features.
Solid leadership, technical depth, and communication skills are essential — you'll be equally comfortable setting technical direction, coaching engineers, and rolling up your sleeves when needed.

Key Responsibilities
Team Leadership & GrowthLead, coach, and grow a team of systems/DevOps engineers, including hiring as the team scales with company growth.
Set clear priorities, career development plans, and performance expectations for direct reports.
Foster a culture of accountability, continuous improvement, and operational excellence.
Cloud Strategy & Infrastructure ModernizationOwn the strategy and execution of migrating Andar's Private Cloud infrastructure (25+ servers on Proxmox VE) to AWS, including planning, sequencing, cost modeling, and risk management.
Direct the administration, optimization, and lifecycle management of infrastructure during and after the transition (provisioning, patching, capacity planning, decommissioning).
Define target-state cloud architecture, balancing scalability, performance, security, and cost.
Champion infrastructure-as-code and automation (Terraform, Ansible, Docker, Kubernetes) to modernize provisioning and deployment practices.
Partner with the Director, Software Engineering & AI to plan and provision infrastructure supporting Andar's growing AI/ML capabilities (e.g., GPU-backed compute, vector databases, model-serving endpoints).




Evaluate and adopt AI-assisted operations tooling (AIOps monitoring, anomaly detection, AI coding/automation assistants) to improve infrastructure reliability and team velocity.
Networking, Security & Compliance CoordinationOwn network infrastructure strategy: firewalls, VPNs, VLANs, DNS, DHCP.
Ensure infrastructure security controls (access management, encryption, vulnerability management, patching) meet company and customer requirements.
Partner with the Governance, Risk & Compliance team on audits, security reviews, and incident response (SIRT/SOC) — keeping infrastructure operations and compliance oversight appropriately separated.
Internal IT OversightEnsure reliable Tier 1–3 IT support for Andar's internal staff (currently 30–40 people), including onboarding/offboarding, endpoint management, and M365/Azure administration.
Oversee Active Directory, Windows Server, and related core infrastructure.
Managed Services Delivery & Customer ExperienceOwn SLA performance and service quality for Cloud Hosting & IT Managed Services delivered to customers across Canada and the United States.
Oversee multi-tenant customer environments and escalation handling across time zones.
Drive continuous improvement in tooling (RMM, PSA/ticketing) and processes to scale service delivery efficiently.
Define and track SRE practices and service reliability targets, including SLIs/SLOs, availability, performance, and error budgets.
Establish proactive observability across infrastructure and hosted services, including monitoring, alerting, logging, and capacity/performance metrics.
Lead operational incident management practices, including effective on-call/escalation processes, root-cause analysis, and post-incident improvements.
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