Employment Opportunity: Indigenous Client Relations Liaison Team Lead (Weekends)Location: Halifax, NS
Salary Range: $25.00 per hour
Employment Term: Part time hours (24 hours/ week), Saturday-Sunday Days
Reports To: Operations Coordinator
General DescriptionThe Diamond Bailey Healing Centre (DBHC) is a new facility developed and operated by the MNFC and is a response to the need within the Urban Indigenous Community for an Indigenous-led, trauma-informed and culturally appropriate facility where members of the urban Indigenous community can receive healing programming in addition to stable housing that is imbedded in Indigenous tradition and culture in all aspects of program delivery. The DBHC will provide clients with teachings and resources necessary to heal, live a balanced lifestyle - according to the principals of the medicine wheel, and to ultimately gain housing stability.
Key ResponsibilitiesAdministrative
Greet and direct all community members, visitors and general public to the Diamond Bailey Healing Centre
Answer all incoming calls, social media messages, and answer inquiries whenever possible to aid community members
General main administrative duties, such as providing information and assistance to clients and those with general inquiries or referrals.
Maintain the use of supplies, equipment and order new office supplies as needed
Keep up to date client files, records and documents
Enter data in the MNFCs data base system, daily and ensure that the database and all client files are up-to-date.
Ensure confidentiality of all records and files, unless release of specific information is authorized by the Diamond Bailey Manager
Client Support




Direct complaints, inquiries, and requests from community members and clients to the appropriate coordinator, manager, or other departments.
Work in collaboration with the Diamond Bailey Manager and Coordinators to ensure that every client is receiving an abundance of support in balancing their medicine wheels and having all of their needs met.
Work closely with DBHC staff and all MNFC programs providing referral support or directing inquiries
Display a positive, enthusiastic attitude with clients to promote client participation and engagement.
Establish working relationships and team-oriented arrangements with the MNFC and DBHC department coordinators to meet the wholistic needs of Indigenous clients, in accordance with the teachings of the medicine wheel.
Assist with the client orientation process, such as;

Providing a thorough tour of the facility and accommodations, having clients sign documents,
The ICRL’s will provide support to coordinators in areas such as;

Security checks of the client accommodations, reminding clients of appointments or programs, preparing and/or helping to facilitate programming, entering data into the MNFC Database.




Inform clients of all programs and services offered by the MNFC and other external programs and supports that are available to meet the unique needs of Indigenous clientele
Work collaboratively with interdepartmental staff to ensure equitable and timely access to current resources and services, such as;

(housing, harm reduction services, justice, family resources, education/ training, employment, social supports, and cultural/ traditional supports (elders, ceremony)
Support all coordinators and management staff by ensuring that referrals of client/ community members are communicated in a positive respectful manner
Communications
Keep the communication boards up to date with relevant material, such as job postings, notices, newsletters, events (remove any old or out of date information)
Post community events to social media (Facebook Account)
Other Duties
Maintain a workplace environment and approach that meets the cultural and wholistic needs of Indigenous clients.
Practice and maintain a positive leadership role;

lead by example with trauma-informed, non-judgemental support.
Ensure the lights and office equipment are turned on/ off upon arrival or before leaving the office each night & complete a security sweep before securing the premises
Assist in defusing situations by using conflict resolution skills
Commit to the development of the MNFC and participate in internal committees, projects and activities.
Attend and participate in professional development opportunities as required.
Adhere to all policies governing the MNFC ergo the DBHC policies
May perform other related duties as assigned
Emergency Triage measures while in p

📌 Indigenous Client Relations Liaison Team Lead (Toronto)
🏢 Diamond Bailey Healing Centre
📍 Toronto