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Job DetailsWe are looking for a dedicated and talented Medical Information Associate to join our team in Canada This role can be based remotely from any Canadian province but please note that there is a requirement for one late shift every 10 days (9pm EST). We also ask for Fluency in English and French so please kindly state your abilities for both languages when you apply. We are happy to consider candidates with minimal experience so if you are highly motivated, bilingual and open to establishing a career in Medical Information, please apply below
Responsibilities
Respond within designated timelines, verbally or in writing in English and/or French to the patient, healthcare professional (HCP), requester, and client personnel to answer medical questions regarding assigned products based on product labeling, Frequently Asked Questions (FAQs), Standard Letters or available approved material.
Enter all Medical Information requests in the designated database in English (with French verbatim as needed).
Develop responses to complex inquiries based on the literature in a timely manner.
Maintain and develop current Product Information, FAQs, Standard Letters, and other relevant medical information material in the designated database for assigned Products.




Develop reports to provide to clients summarizing key performance indicators (KPIs) and other metrics. Generate agreed‑upon reports in a timely fashion. Respond to any questions from clients in relation to these reports.
Recognize, document, and forward Adverse Event (AE) / Adverse Drug Reactions (ADR) / Adverse Drug Experience (ADE), Medical Device Incident (MDI) to appropriate personnel as per procedures and within strictly defined timelines.
Perform Individual Case Safety Report (ICSR) processing as per applicable Standard Operating Procedures (SOPs) and Work Instructions (WI) including but not limited to Triage, Duplicate Search, Data Entry, MedDRA coding, Narrative Writing, Medical Evaluation, Seriousness assessment, expectedness assessment, Causality assessment, Reportability Assessment, Regulatory authority submission, and follow‑ups, etc.
Recognize, document, and forward Product Quality Complaints (PQC) to appropriate personnel as per procedures and within strict acceptable timelines.
Perform AE / ADR/ ADE / MDI / PQC reports’ reconciliation with internal and external stakeholders.
Perform Literature Review as per the applicable organization’s SOP and WI.
Manage Mailboxes including filling emails in appropriate folders.
Review and file incoming Faxes in the appropriate folder.
Act as a contact point for the client.




Work directly with internal and external stakeholders to request additional information or clarification as necessary.
Assist in audit preparation.
File and store all documents as per applicable SOP and WI.
Other tasks assigned by the Director and/or Manager, as needed.
May be required to be on standby / on‑call as part of this role.
Education
Bachelor’s degree or equivalent degree in a healthcare‑related discipline desirable.
Experience
Bilingual, Fluent in English and French.
Ability to engage well over the telephone with patients, consumers, and HCPs.
Skills
Ability to communicate effectively both orally and in writing.
Professional telephone etiquette;

active listening and pleasant speaking.
Able to translate complex medical information to consumers and HCPs.
Effective interpersonal, organizational skills, and attention to details.
Ability to consistently meet deadlines.
Ability to work effectively in a team‑oriented professional environment.
Excellent problem‑solving skills;

ability to resolve issues effectively and efficiently.
Excellent writing and presentation skills.
Knowledge with MS Word, MS Excel, MS PowerPoint, other MS Office Programs, and Adobe Pro.
Robust knowledge of the pharmacovigilance industry including up‑to‑date knowledge of Health Canada, US‑FDA, and ICH’s Pharmacovigilance requirements and guidelines.
Familiarity with Good Documentation Practice (GDP) and Quality Management Systems (QMS) is an asset.
Able to work any 8‑hour shift between 7:00 AM‑9:00 PM EST, if necessary.

📌 Medical Information Associate (Toronto)
🏢 Cencora
📍 Toronto