The Manager, Legal Service Delivery, supports the Director, Paraprofessional Services and the Director, Legal Support Services in delivering the national mandate for Paraprofessional Services (PSG) and Legal Support Services (LSS) by overseeing high quality service delivery and team performance for PSG and LSS within their regional BLG office. In this role, the Manager provides direct leadership for regional workflow and capacity management, performance management, process improvement, technology adoption, and role specific training and development. As a key member of the national Legal Service Delivery leadership team, each Manager also contributes expertise to national initiatives, standards, and training programs.
This role is a 15 month contract position.
Key Responsibilities and Skills
Oversee workflow, capacity, and staffing to ensure effective, high‑quality service delivery
Working with the Regional Group Manager, oversee regional PSG and LSS workflow, capacity, and utilisation, ensuring quality of performance, equitable work allocation, and appropriate lawyer‑to‑support ratios.
Monitor volume trends, optimise resourcing, and coordinate file transitions (e.G., departures/retirements)
Manage lawyer–practice assistant pairings and support paraprofessional capacity planning
Support workforce planning, including hiring, role design, and onboarding programmes
Contribute to recruitment, candidate assessment, and development of early talent pipelines (including student programmes)
Champion adoption of legal technology, tools, and AI solutions to enhance service delivery




Lead process improvements to drive efficiency, accuracy, and client experience
Support performance management, including coaching, training, and career development for Paraprofessional and Legal Support Services teams
Participate in performance reviews, feedback processes, and compensation recommendations
Foster a collaborative, high‑performance team culture and support engagement initiatives
Promote the firm’s hybrid working policy and manage the budget for initiatives that support culture, engagement, and team connectivity
Act as a national subject‑matter expert in a designated practice area or specialty
What you will bring to this role
Diploma in Law Clerk, Paralegal, or Legal Assistant studies
10+ years of experience in a legal service delivery role
Bilingualism (English/French) – required for the Montréal office
Excellent understanding of legal service delivery functions, with technical expertise in at least one practice area
Demonstrated leadership and supervisory experience
Advanced knowledge of legal matter lifecycle processes and supporting systems
Legal Project Management (LPM) and/or Certified Human Resources Professional Designations would be considered an asset
What does BLG have to offer you




A hybrid working environment with technology reimbursements to support digital working
Certification in Legal Project Management (LPM) to support BLG’s commitment to matter commercial excellence
Access to our market‑leading mentoring programme
A talent development framework that helps you develop your desired career path, including access to training and continued education opportunities
Exceptional workplace diversity and inclusiveness programmes
A competitive compensation and benefits package, including a day off to volunteer and access to wellness platforms and programmes
The expected salary range for this position is $98,000 - $120,000, depending on level of experience, region/location, and other factors.
BLG is committed to building a diverse workplace reflective of the communities we serve and to fostering an inclusive culture where Firm members feel valued, respected and inspired to thrive as their authentic selves. We value diversity of thought and the unique skills, perspectives and experience each individual brings to BLG. We welcome applications from all qualified candidates and encourage applicants from members of groups that have been historically underrepresented, including but not limited to First Nations, Métis and Inuit Peoples, racialised individuals, persons with disabilities, people who identify as women and/or LGBTQ2S+.
We also strive to provide an accessible candidate experience. Please let us know if you need any accommodations during the recruitment process.
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📌 Manager, Legal Service Delivery (Vancouver)
🏢 Blg
📍 Vancouver