At Aviso, we are dedicated to improving the financial well‑being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at />The OpportunityWe are looking to fill an opening for a Team Lead, System Access Management to join our Technology Support Services Team.
Reporting to the Senior Manager, Technology Support Services the Team Lead, System Access Management leads a dedicated access management team supporting a high‑profile, revenue‑critical client environment. This role will be focused on delivering white‑glove service, meeting strict SLA’s, improving turnaround times, and ensuring a seamless onboarding/offboarding experience for clients.
This role is critical to maintaining client trust, protecting service reputation, and stabilizing operations during a high‑demand period.
Who you are
Service
– You put your clients' needs first. You advocate service excellence, and work to deliver client‑centric solutions, and proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner.
Execution
– You are committed to achieving your goals and to succeed. This includes focusing on "getting things done", as well as recognizing and taking advantage of opportunities as they arise.



You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes.
Collaboration
– You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization.
Leadership
– You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in‑depth understanding of your individual team members.
What your day looks like
Lead a dedicated system access management team providing provisioning, de‑provisioning, and role change access ensuring seamless onboarding/offboarding experiences that minimize business disruption.
Collaborate with high‑value clients ensuring reliable, responsive, high‑quality access management service delivery while stabilizing operations during a period of high demand.
Deliver high‑touch service for a high‑profile client setting.




Ensure accurate and timely onboarding/offboarding of advisors, clients and investors.
Act as the primary escalation point for stakeholders and handle sensitive escalations with professionalism and urgency while maintaining strong relationships.
Lead daily stand‑ups to review queue health, backlog trends, urgent onboarding and SLA risks.
Monitor and maintain daily service metrics including strict SLA adherence, MTTR, backlog levels, ticket quality and client satisfaction indicators.
Drive continuous improvement in intake processes and request templates.
Establish high standards for documentation, communications and request clarity.
Build trust through proactive communication and transparency with the stakeholders and team.
Provide regular service health updates to leadership and business.
Manage intake queues, backlog and prioritization in adherence to the SLAs, and effectively coordinate workload distribution across the team.
Build reporting dashboards and provide weekly service reports to leadership.
Partner with project managers on onboarding waves and support client initiatives, migrations and access changes.
Ensure resource planning during peak migration periods.
Provide coaching to the direct team while maintaining morale during high‑pressure periods.
Requirements
Bachelor's degree in computer science, Information Security, or related field (or equivalent experience).
6+ years of experience in Access Management/IAM Service Desk leadership.
Experience supporting high‑profile or enterprise clients.
Strong queue management and SLA delivery experience.
Exce

📌 Team Lead, System Access Management, Temporary (Toronto)
🏢 Aviso
📍 Toronto