Work LocationToronto, Ontario, Canada
Hours37.5
Line of BusinessPersonal & Commercial Banking
Pay Details$52,700 - $74,400 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job DescriptionCards and Merchant Solutions is the largest dual issuer of Visa and MasterCard products and holds the position of #1 market share in Canada. TD Consumer and Business credit cards are distributed nationally, leveraging our retail distribution network, direct response channels and key co‑brand partnerships including Aeroplan. TD is a leader in direct to consumer affinity marketing by way of MBNA's hundreds of partnerships with financial institutions, retailers, non‑profit organization, sports teams, and other third party organizations, including private label financing. As a trusted business partner, TD Merchant Solutions offers a full range of payment processing solutions and payment innovation for all types of businesses, including some of Canada's largest retailers.




To promote the business and customer loyalty by contacting merchants to retain and re‑negotiate the price, contract and profitability of franchise‑able banking customers with products knowledge and training knowledge of products and services and referring them to appropriate team members or internal Bank partners. The inbound Client Relations Specialist will also assist in other tasks assigned as per the needs of the business.
Job RequirementsCustomer
Create legendary experiences at every interaction and look for ways to contribute to the ongoing improvement of the overall merchant customer experience.
Able to ensure customer problems are handled appropriately, escalating issues when necessary.
Able to quickly defuse customer escalations by building strong rapport with clients.
Help drive our LEI/CEI program results and demonstrate our Comfort Promise.
Financial Results
Possess strong financial acumen and have the ability to quickly analyze the customer's existing MS metrics and competitive offerings while not significantly compromising the pricing margins of the account.
Present solutions that support the merchant's ongoing business needs.
Take advantage of all opportunities to sell TD Merchant Services products and services by proactively acting on customer needs.
Operational Results and Risk Management




Able to multitask in a fast‑pace environment.
Achieve planned adherence and average handle time goals to ensure service levels are achieved.
Ensure administrative and call quality control is completed at an above average level.
Elevate through the proper channels and manage the completion of all related Pricing requests within established timeliness.
Ensure to elevate customer concerns within a timely fashion.
Employee
Contribute to a positive working environment.
Actively participate in the performance management process.
Meet professional/personal development objectives by utilizing learning maps.
Job Qualifications
Superb negotiation skills.
Listening skills.
Problem solving oriented.
Able to work under minimal supervision, and under pressure.
Excellent phone techniques and, good aptitude to communicate effectively.
Demonstrate tact, diplomacy and patience towards customers.
Excellent verbal and written communication skills.
Good working knowledge of credit and pricing policies.
Strong customer‑centric approach.
Knowledge of Merchant Services industry.
Working knowledge of practices and procedures as related to Visa Canada.
Bilingual (French & English) is required.
10am-6pm hours.
Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly easy for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD collea

📌 Bilingual French Merchant Solutions Client Retention Specialist (Toronto)
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📍 Toronto