SalaryThe salary range for this position is CAD $60.75
- $87.33 / hour.
Job SummaryFull Time – Manager, Clinical Operations supporting Mental Health and Substance Use programs in New Westminster, BC. In this position you would be a key member of the leadership team, responsible for managing and providing leadership for assigned clinical operations.
Fraser Health values diversity in the workforce and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.
We commit to the best practices and inclusive nature of our team. Join us to make a significant difference in the lives of people and families.
Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health, the Manager is accountable for managing and providing clinical and operational leadership to a front‑line patient care department or health program delivered through multi‑disciplinary health care teams in hospital and/or community settings. The Manager is responsible for large assigned clinical operations and program services through the leadership provided to staff, or the management of service contracts with contracted agencies and must directly supervise Nurses at the Level 4 or 5 classification/wage rate.
Through direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation or program service, or supports the operation of clinical services supports for services provided through contracted agencies.
The Manager fosters an environment that empowers and supports individuals in providing secure, quality care. The Manager ensures service contracts meet performance criteria that include safe,



quality care.
Ensures clinical operations and program services at a site/community area or across sites/community areas are delivered effectively and efficiently through consultative advice on clinical services design, policies and procedures, management, leadership, or contract management.
Maintains effective communication, and where assigned a dual reporting structure, prioritizes and advises on the status of clinical services objectives.
Responsibilities1. Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.2. Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care. Provides direct supervision to Nurses at the Level 4 or 5 classification/wage rate.3. Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.4. Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans.5.



Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes and acts as a change agent within the service, fostering an environment of innovation and critical thinking.6. Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or grievances. Represents the Department in third party venues.7. Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external partners. Coordinates the utilization of shared resources including services, equipment, and space with other departments and/or sites.8. Participates in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service plans. Assesses and advises on conflicts in terms of operational plans where leading a clinical operation and program service that report up to more than one Director.9. Acts as a resource to care teams, provides expert consultative advice to other health care practitioners and acts as a resource for the assigned clinical operation(s), program services(s) or service contracts.10. Acts as an advocate for patients/residents/clients and families;

responds to issues in the area of clinical operations to internal and external partners and agencies;

ensures compliance of the complaint review and audit process.11. Co‑ordinates, participates or facilit

📌 Manager, Clinical Operations (New Westminster)
🏢 Fraser Health
📍 New Westminster