Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance up-to-date society.
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive workplace.
- Competitive wages: base pay is $70.30/ hour. Discussion regarding full compensation package conducted upon initial pre-screen.
- Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability)
- Health Care and Personal Wellness spending account
- Company-sponsored registered pension plan (RPP) and matching program.
- Paid vacation
- Company-supplied tools
- 4/5 Rating on Glassdoor
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipmentPlease visit our website for more information.




Job OverviewLead the team that keeps the underground world moving. If you’re a service leader who thrives on solving problems, developing people, and delivering exceptional support to customers, this role puts you at the center of Komatsu’s Field Services operation in Sudbury. You’ll builda high‑performing team, strengthen customer relationships, and drive safe, consistent, high‑quality service execution across some of the most demanding mining environments in the world.
Reports to: RegionalOperations ManagerShift:Monday-FridaySafety Sensitive: Yes
- drug & alcohol testing, physical demand fit testing, RCMP criminal record check and submission of 5-year provincial driving record will be requiredTravel: up to 30-50%Relocation:This position does not offer relocationPrimary Responsibilities
- Lead the Sudbury Field Services business with a focus on safety, quality, customer support, and operational performance
- Oversee field service execution across customer sites, including underground work, planned repairs, and commissioning
- Ensure all service work is properly planned, supported, documented, and closed to Komatsu standards
- Provide leadership to field technicians, underground techs, vendors, and service support staff
- Drive a strong safety culture through toolbox talks, risk assessments, and consistent safe‑work practices
- Maintain service quality by ensuring accurate troubleshooting, repairs, commissioning, and customer follow‑up




- Build strong customer relationships by managing service concerns, breakdowns, warranty issues, and technical escalationsLeadership and Operations Expectations
- Collaborate with Service Administration, Account Managers, WHS, CSR, vendors, and customers to deliver a consistent service experience
- Oversee manpower planning, scheduling, and resource allocation for field service work
- Manage field truck fleet readiness, including maintenance, inspections, tooling, and safe utilization
- Ensure all training records, certifications, and H&S; requirements are current
- Support hiring, onboarding, coaching, performance management, and technician development
- Communicate regularly with the Operations Manager on safety, staffing, customer issues, utilization, and business risks
- Champion Field Services as a business unit and contribute to the growth of the underground service departmentQualifications/Requirements
- Journeyperson certification in Heavy Equipment Technician, Millwright, or Electrician ticket required, Red Seal preferred
- 5+ years of leadership experience in field service, maintenance, or service management
- Strong understanding of underground mining equipment and field service operations
- Proven ability to lead service execution, manage quality, and support customers in high‑demand environments
- Safety‑focused leader with experience guiding toolbox talks, risk assessments, and safe‑work practices
- Strong communication, planning, and organizational skills with the ability to manage shifting priorities
- Valid driver’s license and ability to access all mine sites
- Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, SharePoint) required, and experience with SAP an assetAdditional InformationThi

📌 General Supervisor, Field Services (Toronto)
🏢 Komatsu
📍 Toronto