Organization:

Information and Privacy Commissioner of Ontario Division:

Tribunal and Dispute Resolution Division (TDRD) City:

Toronto Job Term:

Permanent Full-time Job Code:

XEXE2 Salary:

$156,789 to $197,518 Posting Status:

Open

The Information and Privacy Commissioner of Ontario is an administrative tribunal responsible for the Freedom of Information and Protection of Privacy Act (FIPPA), the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Personal Health Information Protection Act (PHIPA) and the Child, Youth and Family Services Act (CYFSA).

The Information and Privacy Commissioner of Ontario (IPC) is seeking an experienced senior leader to serve as

Director, Expedited Team

within the Tribunal and Dispute Resolution Division (TDRD). Reporting to the Assistant Commissioner, TDRD, the Director provides strategic leadership for the ongoing development, administration and continuous improvement of the expedited process, with a focus on the timely, efficient and high-quality resolution of certain categories of access appeals and complaints.

The Director leads the Expedited Team, oversees operational performance and service standards, provides direction and guidance to staff, and works collaboratively across the organization to support effective case management and resolution. The Director also contributes to corporate strategic planning and cross-divisional initiatives related to privacy protection and access to information.

What can I expect to do in this role? As a Director, Expedited Team, You Will

Provide strategic leadership and operational oversight for the Expedited Process, including the management and resolution of selected access appeals and complaints under FIPPA, MFIPPA,



PHIPA and Part X of CYFSA. Lead the development, implementation and continuous improvement of policies, procedures, templates, service standards and operational processes.

Lead and develop a high-performing team by providing direction, coaching and performance management; overseeing file quality and adherence to timelines; supporting workforce and succession planning; and fostering a culture grounded in procedural fairness, accountability, innovation and service excellence.

Monitor team performance and develop and use key performance indicators, data and results-based measurement frameworks to assess effectiveness, identify opportunities for improvement and support timely decision-making.

Provide expert guidance on complex case management and dispute resolution matters, exercising sound judgment and discretion to address issues and impediments to streamlined processes and timelines.

Identify emerging legal, policy, operational and systemic issues arising from disputes under the Acts, bringing significant issues to the attention of the Assistant Commissioner and incorporating advice from Legal Services into the operation of the Expedited Process.

Work collaboratively with the Registrar and TDRD Directors and Managers to identify and route appropriate cases,



develop case management plans and collectively support the achievement of IPC service standards and operational timelines.

Provide high-level briefings, recommendations, reports, memoranda, guidance, tools and presentations to the Commissioner, Assistant Commissioner, Executive Committee, Senior Management Committee and external partners as required.

Contribute to the IPC's corporate strategic plan and organization-wide initiatives related to privacy protection, access to information, operational excellence and continuous improvement.

Promote accessible, plain-language processes and communications, including the clear explanation of highly technical concepts, and support services that are easy and readily accessible to end users.

Promote the effective use of technology and data-informed approaches to improve case resolution, operational efficiency and public service outcomes.

How do I qualify? Education And Experience

Senior-level experience resolving complaints or appeals using effective dispute resolution skills within an oversight body, tribunal or public service setting.

Demonstrated leadership experience managing teams, including experience with performance management, workforce planning, recruitment, succession planning and talent development.

Experience planning and conducting extensive research and preparing written evaluations, recommendations, reports and briefings.

Experience with project planning and/or evaluation, case management systems and performance measurement frameworks.

Knowledge Requirements

Extensive knowledge of access to information and open and transparent government issues, including a sound understanding of the principles underlying FIPPA, MFIPPA, PHIPA and

📌 Director, Expedited Team (Toronto)
🏢 Information and Privacy Commissioner of Ontario
📍 Toronto